Sr Help Desk Analyst

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 9 Month(s)

Skills

Microsoft products
PowerPoint
Help Desk Analyst
determine root cause of problems and implement solutions
multitask

Job Details

Hi,

Greetings from DIA SOFTWARE SOLUTIONS LLC!

We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?

Direct client Req:: Need Sr Help Desk Analyst VA, Onsite

PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !

Job Description:

  • The Help Desk Analyst will support VSP s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer e Portal, update account information and user information, and perform other duties as assigned.
  • The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
  • Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

SKILLS MATRIX

Skill

Required

Amount of Experience

Experience

Advanced computer skills are required that aligns with the Job Description

Required

8 years

Ability to multitask and to determine root cause of problems and implement solutions,

Required

8 years

Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions

Required

8 years

customer relations skills

Required

8 years

good verbal and written communication skills

Required

8 years

proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)

Required

8 years

DIA SOFTWARE SOLUTIONS LLC.

Austin, TX 78727| Direct:

DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Diasoft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Dia Software Solutions