IT Help Desk Support

• Responsibilities:

- Assist with new hires and acquisitions.
- Follow all escalation procedures according to the service level agreement
- Use a remote control tool to assist end users when needed
- Provide an accurate record of each call in the incident management tracking tool
- Anticipate customer needs and proactively identify solutions
- Plan, prioritize, organize, and complete work to meet established objectives

• Mandatory Skills Description:

Absolutely must:
1.Good communication skills
2. Ability to articulate IT troubleshooting with non-IT personnel, providers, and medical staff
3. Ability to work autonomously with little supervision and good documentation skills.
Minimum 3 years IT experience with 5 + preferred.
Requirements:
- 3 or more years of experience with PC operating systems
- 3 or more years of experience in a customer service role
- 3 or more years of Technology Support experience
- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
- Experience with MS Office (including Word, Excel, and PowerPoint) Assets - Information Technology Certifications preferred
- Computing Technology Industry Association A+ Certification preferred
IT Field tech experience, in any discipline, medical/clinical support preferred.
Must have own transportation and be willing to travel to multiple clinics in the area when needed.

Nice-to-Have Skills Description:

Communication skills with non IT People
Ability to work autonomously.