Telephony Data Manager

ASSYST is seeking a dedicated and meticulous Data Manager to support our client's Cloud Telephony Project, specifically focusing on integrating and migrating staff to the Microsoft Teams and Avaya telephony solutions. This role is pivotal in ensuring accurate, organized and timely management of user and telephone extension data to support department migrations and other related data needs. The successful candidate will be the cornerstone for collecting, validating and managing departmental-level data in alignment with the site migration schedule.

Responsibilities:

• Collaborate closely with the client's Telecom team, project management team and other key personnel to gather and update user, telephone extension and associated data for departments and migration sites.
• Work with database and front-end developers to enhance and maintain an online database for organizing user and extension data.
• Manage requests for database exports and reports.
• Support the Telecom team and departments in the data true-up process to ensure accurate data alignment before migrating users to their assigned telephony solution.
• Work with project team members to cross-verify data and correct any discrepancies.
• Assist the Telecom team in preparing and submitting final reports to vendors in preparation for site migrations.
• Serve as the primary point of contact for managing the online database, developing all associated documentation and training materials for database users.
• Schedule and conduct training sessions for database users and department migration leads.

Qualifications:

• Bachelor s degree in Data Management, Computer Science, Information Technology, Business, or a related field.
  Proven experience in data management, with a focus on data collection, validation and reporting.
• Expert skills in Microsoft Excel, including the use of advanced formulas, pivot tables and data visualization tools to manage and analyze complex datasets.
• Experience with Microsoft Teams and Avaya telephony solutions is highly advantageous.
• Understanding of database technologies, data modeling and SQL.
• Excellent communication and collaboration skills, capable of working effectively with various stakeholders.
• Strong analytical, organizational and problem-solving abilities.
• Detail-oriented with a focus on accuracy and the ability to manage multiple tasks and deadlines.
• Proficiency in data management software and tools.
• Capable of creating clear and comprehensive documentation and training materials for non-technical users.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.