Overview
On Site
USD 65,000.00 - 75,000.00 per year
Full Time
Skills
Customer Service
LinkedIn
ITIL
Issue Resolution
Tier 1
Tier 2
Operational Efficiency
Customer Satisfaction
Mentorship
Training
Citrix
Collaboration
Supervision
Management
Help Desk
Workflow
Technical Support
Active Directory
Service Desk Management
IT Service Management
Service Desk
Configuration Management
Computer Hardware
Leadership
Communication
Problem Solving
Conflict Resolution
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Technology Help Desk Supervisor to lead and support our help desk team in Grand Island, Nebraska. This role requires a confident and proactive leader who can oversee daily operations, guide a team of technicians, and ensure exceptional customer service. The ideal candidate will have prior experience managing help desk operations and a strong technical background. Please apply now, call , or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).
Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week!!
Responsibilities:
Oversee the day-to-day activities of the help desk team, ensuring efficient workflows and prompt issue resolution.
Manage Tier 1 and Tier 2 incidents, guaranteeing timely and effective problem-solving.
Streamline support processes to improve operational efficiency and enhance customer satisfaction.
Provide mentorship, training, and guidance to help desk staff to encourage growth and development.
Monitor team performance, delivering constructive feedback to maintain high standards.
Apply expertise in technologies such as Active Directory, Citrix, and computer hardware to support team operations.
Collaborate with other departments to align help desk support strategies with organizational goals.
Stay informed about industry trends and incorporate best practices into help desk operations.
Develop and execute strategies to improve the overall effectiveness of the help desk.
Travel occasionally to maintain strong connections with team members across locations.
Requirements
Proven experience supervising or managing a help desk team.
Strong knowledge of help desk workflows and IT support processes.
Proficiency in Active Directory, service desk management, and ITSM tools.
Familiarity with service desk ticketing systems and deskside support.
Expertise in configuration management and computer hardware.
Excellent leadership and communication skills with the ability to motivate and guide a team.
Ability to work onsite five days a week and travel occasionally as required.
Strong problem-solving skills and a customer-focused mindset.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Technology Help Desk Supervisor to lead and support our help desk team in Grand Island, Nebraska. This role requires a confident and proactive leader who can oversee daily operations, guide a team of technicians, and ensure exceptional customer service. The ideal candidate will have prior experience managing help desk operations and a strong technical background. Please apply now, call , or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).
Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week!!
Responsibilities:
Oversee the day-to-day activities of the help desk team, ensuring efficient workflows and prompt issue resolution.
Manage Tier 1 and Tier 2 incidents, guaranteeing timely and effective problem-solving.
Streamline support processes to improve operational efficiency and enhance customer satisfaction.
Provide mentorship, training, and guidance to help desk staff to encourage growth and development.
Monitor team performance, delivering constructive feedback to maintain high standards.
Apply expertise in technologies such as Active Directory, Citrix, and computer hardware to support team operations.
Collaborate with other departments to align help desk support strategies with organizational goals.
Stay informed about industry trends and incorporate best practices into help desk operations.
Develop and execute strategies to improve the overall effectiveness of the help desk.
Travel occasionally to maintain strong connections with team members across locations.
Requirements
Proven experience supervising or managing a help desk team.
Strong knowledge of help desk workflows and IT support processes.
Proficiency in Active Directory, service desk management, and ITSM tools.
Familiarity with service desk ticketing systems and deskside support.
Expertise in configuration management and computer hardware.
Excellent leadership and communication skills with the ability to motivate and guide a team.
Ability to work onsite five days a week and travel occasionally as required.
Strong problem-solving skills and a customer-focused mindset.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.