Junior Systems Analyst

A hospitality organization in Florida is currently seeking a new Junior Systems Analyst. In this role, the Junior Systems Analyst will be responsible for working with internal and external resources to ensure that the systems are operating correctly, staff has the required access, service requests are processed efficiently and that operations have continuous use of the solution.

Responsibilities:

• Provide end-user desktop support via remote support tools


• Troubleshoot applications and analyze application logs


• Strong communication skills are required with the ability to prioritize multiple tasks


• Track and generate reports on a monthly basis for outstanding issues


• Communicate with users, vendors and IT in a professional manner


• Able to work both independently and effectively

Qualifications:

• 3-5 years of professional experience supporting custom applications


• Must have a basic understanding of SQL


• Understand of Agile and Waterfall methodologies


• Experience troubleshooting applications, databases query tools, application log analysis, and ticket triage


• Experience doing tier2 or tier3 support


• O365 experience, Microsoft based products and Active Directory

Desired Skills:

• Jira and Azure DevOps