Overview
On Site
Depends on Experience
Contract - W2
Contract - 2 week(s)
Job Details
Requires 5 days/week onsite in San Francisco.
W-2 Only (No C2C, H1's or OPT)
The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure. We believe that engineers should accelerate the business through technology and collaborate across multiple teams to accomplish that.
What you’ll do:
You will be supporting the various IT needs of employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams.
Responsibilities:
The estimated pay range for this position is USD $35.00/Hr - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
W-2 Only (No C2C, H1's or OPT)
The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure. We believe that engineers should accelerate the business through technology and collaborate across multiple teams to accomplish that.
What you’ll do:
You will be supporting the various IT needs of employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams.
Responsibilities:
- Coordinate sending and receiving IT equipment via our vendors
- Troubleshoot and resolve software issues for Mac and PC
- Know when to escalate complex issues
- Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, Zoom, and more
- Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
- Troubleshoot basic network issues (DNS, VPN, and WiFi)
- Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs.
- Strong Apple support experience
- JAMF MDM experience
- Desire to learn new technologies and skills
- Ability to handle support tickets in line with SLAs
- Zoom Room configuration experience
- Experience supporting large meeting AV needs
The estimated pay range for this position is USD $35.00/Hr - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.