ServiceNow Technical Solutions Consultant

  • New York, NY
  • Posted 25 days ago | Updated 25 days ago

Overview

Hybrid
$120,000 - $165,000
Full Time
25% Travel

Skills

ServiceNow
CSM
Customer Service Management
HRSD
Human Resources Service Delivery
ITOM
IT Operations Management
IT Service Management
ITSM
SDLC
Agile
App Engine
Software Development
JavaScript
SQL

Job Details

**No C2C please - only direct applicants interested in full-time opportunities

 

Join a nationally recognized, fast-growing consulting firm known for its innovation, collaboration, and impact now launching a fully backed ServiceNow practice. This is a unique opportunity to shape a new strategic offering within an award-winning Technology & Experience team!

 

We are hiring for multiple levels of ServiceNow Consultants, with a strong preference for those excited to grow with a newly built and well-supported practice.

 

Quick Highlights:

  • Experience Range: 3 8 years (various consultant levels)
  • Preferred Locations: Chicago, New York, Dallas
  • Onsite Expectation: ~2 days/week in-office
  • Travel: 10 30% on average (initial engagements may include 1 trip/month)
  • Compensation:
  • -----Chicago/Dallas: $100,000 $145,000 (based on level/experience) + 7-15% bonus
  • -----NYC: $120,000 $162,000 (based on level/experience) + 7-15% bonus
  • CSM Experience: Preferred, but not required open to strong consultants with backgrounds in HRSM, ITOM, ITSM, or similar ServiceNow modules

 

We re seeking a Senior Consultant with a blend of business and technology consulting experience and hands-on expertise in ServiceNow. While Customer Service Management (CSM) experience is a major plus, we welcome candidates with adjacent module experience who are eager to learn and grow in this space.

 

Key Responsibilities:

  • Lead end-to-end ServiceNow implementations (configuration, integration, testing)
  • Conduct business process reviews and gather user stories and requirements
  • Facilitate solution design sessions and tailor ServiceNow to client needs
  • Manage unit, system, and end-user testing for high-quality delivery
  • Provide training, user guides, and documentation for successful adoption
  • Oversee timelines, deliverables, and risks across project workstreams
  • Stay current on ServiceNow updates and industry trends
  • Mentor junior consultants and contribute to team knowledge sharing

 

Qualifications:

  • Bachelor's degree or equivalent experience
  • 4+ years of ServiceNow consulting, including managing multiple workstreams
  • Hands-on configuration experience, especially with App Engine
  • (Customer Service Management) CSM experience strongly preferred, but open to candidates with exposure in Human Resources Service Delivery (HRSD), IT Operations Management (ITOM), or IT Service Management (ITSM).
  • Strong client-facing communication and presentation skills
  • Familiarity with Agile delivery methodologies
  • CIS-CSM certification preferred
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