Overview
On Site
USD 29.00 per hour
Full Time
Skills
Continuous Improvement
Information Technology
XMLSpy
Analytical Skill
Organizational Skills
Systems Analysis/design
Research
Reporting
Communication
Management
Microsoft Windows
Internet
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Gmail
Business Management
Regulatory Compliance
Accounting
Management Consulting
Taxes
Customer Service
Technical Support
Information Systems
XML
Quality Assurance
SQL
Microsoft SQL Server DBA
Database
Microsoft Azure
DevOps
Job Details
A client of Sharp Decisions Inc. is actively looking to bring on a eServices Management Analyst 3 to be based in Phoenix AZ.
Pay Rate: $29/hr
The eServices Management Analyst 3 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate nonvalue-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Serves as a liaison between Information Technology Section and both software vendors and internal business users. Engages with internal and external customers to provide support, and with vendors to assist with routine to moderately-complex inquiries. Compiles regular reports. May perform difficult, complex, and/or specialized management studies, and plan or coordinate projects.
Required Skills
- Extensible Markup Language (XML) - Altova XMLSpy
- Analysis of business programs, services, policies and systems
- SQL - MS SQL Server Management Studio (Database Mgmt Systems)
- Azure DevOps
- Quality Assurance testing
- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
Knowledge/Understanding
- Knowledge of principles and practices of public administration with emphasis on effective planning, organization, and management;
- Knowledge of contemporary business methods, procedures, and practices;
- Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research methods and reporting techniques used in administrative studies
- Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities
Skills
- Effective verbal, written, and listening communication skills? Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
- Effective interpersonal skills and demeanor
- Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
Requirements:
1. Business/Management analysis of eServices programs, services, policies, procedures and processes. (From a business perspective, with limited exposure to IT development/support activity; Business Analysts rather than Data/IT Analysts)
2. One or more years experience in tax related service, administration; government, public, or regulatory compliance; accounting
3. Experience with Customer Service/Technical Support - internal, external, and third-party customers (XML, QA Testing, SQL, and Azure DevOps preferred but not required)
Required Skills
Preferred Skills
Pay Rate: $29/hr
The eServices Management Analyst 3 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate nonvalue-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Serves as a liaison between Information Technology Section and both software vendors and internal business users. Engages with internal and external customers to provide support, and with vendors to assist with routine to moderately-complex inquiries. Compiles regular reports. May perform difficult, complex, and/or specialized management studies, and plan or coordinate projects.
Required Skills
- Extensible Markup Language (XML) - Altova XMLSpy
- Analysis of business programs, services, policies and systems
- SQL - MS SQL Server Management Studio (Database Mgmt Systems)
- Azure DevOps
- Quality Assurance testing
- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
Knowledge/Understanding
- Knowledge of principles and practices of public administration with emphasis on effective planning, organization, and management;
- Knowledge of contemporary business methods, procedures, and practices;
- Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research methods and reporting techniques used in administrative studies
- Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities
Skills
- Effective verbal, written, and listening communication skills? Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
- Effective interpersonal skills and demeanor
- Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
Requirements:
1. Business/Management analysis of eServices programs, services, policies, procedures and processes. (From a business perspective, with limited exposure to IT development/support activity; Business Analysts rather than Data/IT Analysts)
2. One or more years experience in tax related service, administration; government, public, or regulatory compliance; accounting
3. Experience with Customer Service/Technical Support - internal, external, and third-party customers (XML, QA Testing, SQL, and Azure DevOps preferred but not required)
Required Skills
- Minimum of three (3) years management analysis experience
- One of more year or more of experience in tax-related service and administration
- Experience with Customer Service/Technical Support - internal, external, and third-party customers
Preferred Skills
- Bachelor's degree in business, computer information systems, or related field
- Extensive Markup Language (XML) experience
- QA Testing Experience
- SQL - MS SQL Server Management Studio (Database Mgmt Systems) experience
- Azure DevOps Experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.