Overview
On Site
USD 32.00 - 35.00 per hour
Full Time
Skills
Remote Support
Manufacturing
Computer Operation
SSD
Microsoft Windows 7
Microsoft Operating Systems
Microsoft Azure
Microsoft Office
Application Support
SAP
Altiris
Ghost
Windows PowerShell
Malware Analysis
ITIL
Computer Networking
Wireless Communication
Switches
Communication
FOCUS
Documentation
Research
Attention To Detail
Analytical Skill
Customer Service
Project Scoping
Collaboration
Delegation
SAP BASIS
Acquisition
Change Management
Purchase Orders
Operations Management
Team Leadership
Service Desk
Conflict Resolution
Internet
Intranet
Problem Solving
Computer Hardware
Backup Administration
Preventive Maintenance
Servers
Laptop
Storage
Active Directory
Server Hardware
Network
SCSI
RAID
TCP/IP
Cisco
Firewall Administration
Operating Systems
UPS
Training
Management
Taxes
Life Insurance
Business Transformation
Law
Job Details
We are looking to identify an experienced desktop support technician to work a long term contract at our client's facility in Chatsworth, CA. This is a 100% onsite role. Any experience from a food manufacturing facility is highly preferred.
Description
The role of the Senior On Site Support Technician is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Knowledge & Experience
Knowledge of advanced computer hardware, including SSD and general peripherals.
Experience with desktop and server operating systems, including Windows 7,10, 11, Server 2008 and above.
Experience with Active Directory (Azure AD), O365 Suite.
Extensive application support experience with Microsoft Office and general application support experience with SAP, Altiris, and Ghost.
Working knowledge of a range of diagnostic utilities, including PowerShell commands, ALTools, and Anti-Malware tools.
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
Experience in networking technologies - Wireless Access Points and Switches.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.
Personal Attributes
Ability to conduct research into a wide range of computing issues is required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly, business-friendly, and technical language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Responsibilities by skill:
Strategy & Planning
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Alert management to emerging trends in incidents.
Maintain project scope, goals and deliverables that support business goals in collaboration with management and stakeholders.
Effectively communicate progress on task assignment and set proper expectations to team members and stakeholders in a timely and clear fashion.
Liaise with project stakeholders on an ongoing basis.
Acquisition & Deployment
Assist in software releases and roll-outs according to Change Management best practices.
Purchase enterprise hardware and software, including purchase order creation, tracking, and goods-receipt tasks.
Operational Management
Assisting in providing Level I Support when request volumes are high.
Act as an escalation point for advanced or difficult help requests.
Build rapport with service desk customers.
Escalate problems (when required) to the Team Lead and Management.
Record, track, and document the service desk request problem-solving process, including all decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Perform hands-on fixes at the desktop level: Install and upgrade software, install hardware, implement file backups, and configure systems and applications.
Install anti-virus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning of servers, client-side devices, such as laptops, desktops, and mobile phones.
General knowledge of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.
Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment: SCSI, RAID, and I/O topology.
Familiarity with TCP/IP and Cisco network protocols, firewall management, and operating system configuration.
Test and validate fixes to ensure problem has been adequately resolved.
Perform post-resolution follow ups with Level I Technicians as required.
Develop Work Instruction Packages and FAQ lists for end users.
Reinforce SLAs to manage end-user expectations.
Pay and Benefits
The pay range for this position is $32.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chatsworth,CA.
Application Deadline
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
The role of the Senior On Site Support Technician is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Knowledge & Experience
Knowledge of advanced computer hardware, including SSD and general peripherals.
Experience with desktop and server operating systems, including Windows 7,10, 11, Server 2008 and above.
Experience with Active Directory (Azure AD), O365 Suite.
Extensive application support experience with Microsoft Office and general application support experience with SAP, Altiris, and Ghost.
Working knowledge of a range of diagnostic utilities, including PowerShell commands, ALTools, and Anti-Malware tools.
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
Experience in networking technologies - Wireless Access Points and Switches.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.
Personal Attributes
Ability to conduct research into a wide range of computing issues is required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly, business-friendly, and technical language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Responsibilities by skill:
Strategy & Planning
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Alert management to emerging trends in incidents.
Maintain project scope, goals and deliverables that support business goals in collaboration with management and stakeholders.
Effectively communicate progress on task assignment and set proper expectations to team members and stakeholders in a timely and clear fashion.
Liaise with project stakeholders on an ongoing basis.
Acquisition & Deployment
Assist in software releases and roll-outs according to Change Management best practices.
Purchase enterprise hardware and software, including purchase order creation, tracking, and goods-receipt tasks.
Operational Management
Assisting in providing Level I Support when request volumes are high.
Act as an escalation point for advanced or difficult help requests.
Build rapport with service desk customers.
Escalate problems (when required) to the Team Lead and Management.
Record, track, and document the service desk request problem-solving process, including all decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Perform hands-on fixes at the desktop level: Install and upgrade software, install hardware, implement file backups, and configure systems and applications.
Install anti-virus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning of servers, client-side devices, such as laptops, desktops, and mobile phones.
General knowledge of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.
Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment: SCSI, RAID, and I/O topology.
Familiarity with TCP/IP and Cisco network protocols, firewall management, and operating system configuration.
Test and validate fixes to ensure problem has been adequately resolved.
Perform post-resolution follow ups with Level I Technicians as required.
Develop Work Instruction Packages and FAQ lists for end users.
Reinforce SLAs to manage end-user expectations.
Pay and Benefits
The pay range for this position is $32.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chatsworth,CA.
Application Deadline
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.