Overview
On Site
USD 50,000.00 - 60,000.00 per year
Full Time
Skills
Technical Support
Commodities
Customer Relationship Management (CRM)
Problem Solving
Conflict Resolution
Help Desk
Communication
Scheduling
Computer Hardware
Customer Service
Issue Tracking
Active Directory
Operating Systems
Microsoft Windows
Microsoft Servers
RMM
Cisco
Management
VoIP
Printer Support
Network
Job Details
As an IT Onsite Field Technician, you will be heavily focused on providing services through Proton Dealership IT - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As an IT Onsite Field Technician, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport. Specific responsibilities include: effective and efficient problem solving, collaborating with the help-desk to resolve on-site technical issues, fostering open communication with clients, scheduling client installations, guiding new equipment deployment, and hardware/network troubleshooting. If you are a customer service oriented IT professional, we encourage you to apply today! PREFERRED QUALIFICATIONS: - Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11) - Strong familiarity with Microsoft Servers lineup of products - Working knowledge of RMM software and Cisco - Direct experience with O365 + GSuite - Familiarity with VoIP phone systems, printer troubleshooting and network troubleshooting techniques
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