Change Management Specialist

Required Qualifications:

• Bachelor s degree in Business Administration, Organizational Psychology, Communications, Human Resources, Engineering, or a related field.
• 3-5+ years of dedicated experience in a change management role, supporting technology, process, or organizational change initiatives.
• Proven experience in developing and executing change management plans, including communications, stakeholder engagement, and training support.
• Excellent communication (written, verbal, and presentation) and interpersonal skills.
• Ability to influence others and move toward a common vision or goal.
• Experience working with cross-functional teams in a fast-paced, dynamic environment.
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously.
• Proficiency in Google Workspace suite and Jira

Key Responsibilities:

• Change Strategy & Planning: Develop and implement comprehensive change management strategies and plans for key process and tool deployment projects.
• Conduct impact analyses, assess change readiness, and identify key stakeholders and user groups.
• Define and measure success metrics for change initiatives and monitor change progress.
• Collaborate with managers to integrate change management activities into overall project plans, including defining and managing timelines for communication and rollout phases.
• Stakeholder Engagement & Communication: Develop and execute targeted communication plans to ensure all stakeholders are informed about upcoming changes, their benefits, and their roles in the transition.
• Create compelling and clear communication materials (e.g., Confluence pages, newsletters) tailored to different audiences.
• Facilitate meetings, workshops, and feedback sessions with stakeholders to build awareness, gather input, and address concerns.
• Act as a key liaison between project teams and end-users to ensure a smooth flow of information.
• Rollout & Implementation Support: Plan and coordinate the rollout of new processes and tools, ensuring a structured and well-communicated approach.
• Develop training strategies and partner with process owners and training teams to ensure users are equipped with the necessary knowledge and skills.
• Identify and manage anticipated resistance to change, developing strategies to mitigate potential obstacles.
• Process & Tool Project Timings: Work closely with process owners and project managers to establish realistic and achievable timelines for the various phases of process and tool implementation projects (e.g., design, development, testing, communication, training, rollout).
• Track and report on the progress of change management activities against project milestones.
• Identify potential risks and delays related to the people side of change and develop mitigation plans.
• Continuous Improvement: Evaluate the effectiveness of change management strategies and activities post-implementation.
• Gather lessons learned and contribute to the continuous improvement of the organization's change management capabilities and practices.
• Stay current with best practices in change management and organizational development