Senior Program Manager

  • Columbus, OH
  • Posted 5 hours ago | Updated 5 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Management
IT Architecture
Business Process
Change Management
Communication
Document Management
Incident Management
Program Management
Robotic Process Automation
Service Delivery
Testing

Job Details

Seeking a Program Manager responsible for overseeing the maintenance and operations (M&O) activities. Ensures that M&O functions are efficiently executed, service level agreements (SLAs) are monitored and reported accurately, and incidents are escalated following program protocols. This role reports directly to serves as a critical leader in managing the stability and operational excellence systems.

Interview: Teams

Location: Columbus, OH

Posting: 763814

Work: ON-SITE

Role and Experience

  • Lead the execution and oversight of the Benefits system M&O activities, using knowledge of system operations, business processes, and organizational transformation.
  • Manage daily operational functions including:
    - Technical Architecture/Infrastructure operations
    - Nightly job runs
    - Defect resolution
    - EDMS (Document Management System)
    - RPA/Bots
    - CSS/IVR Call Center
    - Real-time and batch interfaces
    - Testing of system patches and fixes
  • Develop and maintain operational policies and procedures to support incident management, SLA tracking, and defect closure.
  • Maintain critical operational documentation such as the OB Operations Run Book, change management policies, communication strategies, and production access controls.
  • Provide regular updates to leadership on M&O performance and escalate issues as necessary.
  • Collaborate across program workstreams, including Program Management and Service Delivery, to support environment releases and upgrades.
  • Provide support to other Benefits Program Managers and Business Analysts.
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