Desktop Support Specialist

Overview

Hybrid
$35 - $39
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Desktop support
Windows 10/11
Microsoft 365
Active Directory
PC
Mobile devices
Network support
Conference room equipment
HP
Lenovo
Mac OS

Job Details

12+ month renewable term contact. Likely to extend multi-year/option to hire.                                          Client: A major St. Louis based global corporation and a leader in their industry operating over 350 manufacturing facilities with annual revenue earning over $19 B and employing over 15,000.

Overview:                                                                                                                                                      This role provides internal end-user support for hardware, software, and networking solutions. Join a dynamic team to deliver world-class IT support services to corporate staff by means of proactive maintenance and reactive troubleshooting/problem solving.

Role:

  • Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.
  • Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system.
  • Image, configure, and deploy HP and Lenovo laptops/desktops.
  • Update hardware asset records for workstations that are deployed, changed hands, or returned to stock using ServiceNow Asset Manager.
  • HP printer maintenance and troubleshooting.
  • Mobile device (iOS & Android) setup and troubleshooting.
  • Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones).
  • Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus)
  • Run small-scale projects as directed.
  • Participate in after-hours on-call rotation.

Qualifications:

  • 5 - 7+ years’ experience providing technical support to end users in an enterprise environment.
  • Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.
  • Ability to provide white glove (high-touch) client support in a fast-paced environment.
  • Self-starter that thrives in a team environment and can work independently with limited supervision.
  • Knowledge of hardware break/fix.
  • HP and Lenovo preferred.
  • Excellent IT troubleshooting skills.
  • Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 formerly Office 365).
  • Working knowledge of common enterprise tools including remote support software, VPN client. software, Microsoft
  • Tools (e.g., Active Directory, PowerShell, Computer Management).
  • Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots).
  • Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, PowerApps, Teams, SharePoint) is a plus.
  • Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people is a plus.
  • Technical certifications, vocational school in technology, or courses toward/college degree in computer Science, Information Systems or related field is a plus.