IT Help Desk Operator

  • Marshallton, DE
  • Posted 4 hours ago | Updated 2 hours ago

Overview

Hybrid
$35,000
Contract - W2
Contract - 12 Month(s)
50% Travel

Skills

Help Desk
Problem Solving
Communication
Customer Service
Technical Support
troubleshooting
user support
computer hardware
computer software
Tier 1 Help Desk
Esculations
problem resolution

Job Details

IT Help Desk Operator

 

This is a Full-Time (W2 Contract) Hybrid- Remote position in Marshallton, DE (1901 N. DuPont Hwy). Full benefits, PTO, and paid holidays is inclusive to this position.

 

Number of Available Positions: 1

 

Salary (Firm): $35K/YR

 

Contract Term: 1 Year (with possible extensions)

 

Project Description

Eligibility Modernization Project Staffing

 

This will be a hybrid position working & reporting with our Delaware clients, and work location will be Delaware (1901 N DuPont Hwy, DE 19808).

 

Expectations are that candidates joining this position will have to come first few weeks/months onsite until their training is done (location is same as listed above).

 

Once they have acquired required skills & approval from our client then they will be working remotely 4 days in a week and on every Wednesday at the client location (location listed above). This is what current expectations and anytime client can ask full time onsite reporting.

 

Required Skills

Problem-solving skills.

Analytical skills.

Customer service experience.

Patience.

Excellent communication skills, written and verbal.

 

Preferred Skills/ Responsibilities

Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems. They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person. Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.