Overview
On Site
USD 24.00 - 27.00 per hour
Full Time
Skills
Remote Support
Documentation
Customer Satisfaction
BMC Remedy
Knowledge Base
Regulatory Compliance
Policies and Procedures
Management
Technical Support
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Higher level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi tasks / technologies. Develop documentation. Core Job Responsibilities: Constantly monitor individual queue to resolve routine and non routine desktop issues and requests Escalate issues as appropriate and act as a technical escalation point Maintain a high level of customer satisfaction Comply with the desktop group practices and procedures Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner. Identify technical and process issues and recommend improvements Achieve target ticket volumes and ticket resolution levels Responsible for compliance with applicable corporate policies and procedures. Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on Follows the processes, practices established for the group Experience 3 - 6 years of experience
Skills
Support, Technical support
Top Skills Details
Support,Technical support
Additional Skills & Qualifications
Needs the ability to work independently. Only technician onsite for around 70 end users.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Pleasanton, CA.
Pay and Benefits
The pay range for this position is $24.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pleasanton,CA.
Application Deadline
This position is anticipated to close on Dec 22, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Higher level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi tasks / technologies. Develop documentation. Core Job Responsibilities: Constantly monitor individual queue to resolve routine and non routine desktop issues and requests Escalate issues as appropriate and act as a technical escalation point Maintain a high level of customer satisfaction Comply with the desktop group practices and procedures Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner. Identify technical and process issues and recommend improvements Achieve target ticket volumes and ticket resolution levels Responsible for compliance with applicable corporate policies and procedures. Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on Follows the processes, practices established for the group Experience 3 - 6 years of experience
Skills
Support, Technical support
Top Skills Details
Support,Technical support
Additional Skills & Qualifications
Needs the ability to work independently. Only technician onsite for around 70 end users.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Pleasanton, CA.
Pay and Benefits
The pay range for this position is $24.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pleasanton,CA.
Application Deadline
This position is anticipated to close on Dec 22, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.