Mobile Device Coordinator

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Mobile Phone
Mobile Device
Data Entry
Excel
Customer Service
iOS
Intune
MDM

Job Details

IDEALFORCE has a Contract position available immediately for a Mobile Device Coordinator to join our customer in Phoenix AZ. This is a Onsite. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity.
Key Responsibilities: Device Procurement & Inventory Management:

  • Assist customers in selecting and ordering new mobile devices.
  • Coordinate periodic refreshes of mobile device inventories to ensure optimal functionality.
  • Maintain accurate records of inventory levels, orders, and replacements.

Customer Support & Issue Resolution:

  • Serve as the primary point of contact for customers requiring mobile device assistance.
  • Respond to technical questions, billing inquiries, and account concerns.
  • Troubleshoot device-related issues, ensuring swift resolution through internal resources or vendor support.

Collaboration & Process Improvement:

  • Work closely with internal teams and vendors to streamline mobile device management processes.
  • Provide recommendations for improving efficiency in device ordering, inventory tracking, and issue resolution.
  • Maintain up-to-date documentation of procedures and policies related to mobile device coordination.

Experience:
Experience in Government or Enterprise-Level Technology Management:
Advanced Knowledge of Mobile Device Procurement and Lifecycle Management:

  • Understanding of the ordering, deployment, and retirement processes for mobile devices.
  • Ability to optimize inventory control practices to reduce costs and improve efficiency.

Expertise in Mobile Device Service Providers and Billing Processes:

  • Knowledge of carrier contracts, billing cycles, and cost structures for mobile service plans.
  • Ability to analyze billing discrepancies and negotiate solutions with vendors.
  • Technical Proficiency in Mobile Device Operating

Systems and Troubleshooting:

  • Experience working with iOS platform
  • Familiarity with mobile device management (MDM) solutions for security and deployment.

Strong Problem-Solving and Customer Support Skills:

  • Ability to assist users with complex technical issues related to mobile devices.
  • Experience in providing training or guidance to end-users on device functionality and troubleshooting.

Project Coordination and Process Improvement Abilities:

  • Experience managing workflow for device refresh initiatives or policy implementation.
  • Ability to identify inefficiencies and recommend solutions for optimizing mobile technology support.

Required Skills

  • Project Coordinator/Account Manager/Admin Experience
  • Organization, Time Management, and Great Communication
  • Mobile Phone Experience
  • IT Experience, Data Entry/Excel Spreadsheets
  • Customer Service Experience

Preferred Skills

  • Intune MDM
  • iOS Platform
THIRD PARTY CANDIDATES:
Email your candidate/s resume to  jb dot resumes at idealforce.com  along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.