Overview
Skills
Job Details
Our direct client is looking for a PC Technical Support for a 100% Onsite Long term contract position in Harrisburg, PA
Job Description:
- Provide workstation, laptop and Mac support; including deployment, configuration, and troubleshooting.
- Candidate will be a member of the Capitol Area Support Team located in Harrisburg. This team member will report daily to PEMA Headquarters (located at 1310 Elmerton Ave, Harrisburg, PA 17110) with the possibility of assisting at other facilities within the Capitol Area coverage area around Harrisburg. There is free parking (employee parking lot) at PEMA HQ. The work hours for this position will be 8 AM 4 PM with a half hour "working" lunch. (FYI the actual work times may be subject to change by no more than an half hour before or after).
- All security, health and safety requirements of the PEMA facility must be met by the candidate.
- This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Essential Responsibilities
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Skill Matrix:
- Deploying PC s and providing support to end users in a large enterprise environment (1,000 PC s +). - Required
- Develop, test, maintain PC images. - Required
- Experience supporting PC s in a large domain environment. - Required
- Install and configure PC hardware and peripherals. - Required
- Repair PC s by replacing hard drives, motherboards, memory, etc. - Required
- Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC s, laptops, and Apple OSx MAC s. - Required
- Knowledge of Active Directory and experience troubleshooting GPO s and name resolution. - Required
- Experience with managing profiles and certificates on Microsoft Windows PC s, laptops, and Apple OSx MAC s. - Required
- Experience supporting Microsoft Windows PC s, laptops, and Apple OSx MAC s using remote tools (SCCM remote, RDP, ARD) - Required
- Application Support for MS Office 365 on Microsoft Windows PC s, laptops, and Apple OSx MAC s. - Required
- Experience integrating Macintosh systems into an Active Directory Domain environment. - Required
- Scripting with VBS and PowerShell - Strong Plus to have
- Configuration Management Console queries and reporting. - Strong Plus to have
- SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. - Strong Plus to have
- Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). - Strong Plus to have
- Microsoft Certification. - Strong Plus to have
- Able to communicate in a clear manner. - Plus to have
- Change oriented improve processes and confront difficult circumstances in creative ways. - Plus to have
- Demonstrated customer focus; building strong customer relationships. - Plus to have
- Effectively evaluate information to make correct decisions. - Plus to have
- Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. - Plus to have
- Strong team player collaborate with others, be open to other ways of doing things. - Plus to have
- Interested in emerging technologies demonstrated through training and attending technical events. - Plus to have
Question 1: Client would prefer candidates local to the Harrisburg, PA Area. Do you understand?
Question 2: The work hours for this position will be 8 AM 4 PM with an half hour "working" lunch. (FYI the actual work times may be subject to change by no more than an half hour before or after). Work is 100% at the PEMA Building. Is this understood?
Question 3: Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors?
Location: 100% Onsite, 1310 Elmerton Ave, Harrisburg, PA.
Type: Long Term Contract
Please send resume to "jobs at etechnovision dot com" with B657B in Subject for immediate consideration.