Overview
On Site
$50.2 - $53.2 hr
Contract - W2
Contract - Independent
Contract - 5+ mo(s)
Skills
PROGRAM MANAGER
PROGRAM MANAGEMENT
PROGRAM
CUSTOMER ENGAGEMENT
CUSTOMER STORIES
PRODUCT MARKETING
MARKETING
SAAS
Job Details
Payrate: $50.20 - $53.20/hr.
Summary:
As a Lead of Customer Story Development, you'll play a crucial role in capturing and showcasing our customers' most impactful use cases and successes with the Company. Reporting to the Sr. Director of Customer Story Development, you will be instrumental in transforming complex technical and business stories into compelling, influential case studies and narratives that shape our customer films. This role is perfect for a creative, collaborative, technically curious individual who excels in customer engagement and storytelling.
Responsibilities:
Job Requirements:
Preferred Skills:
Must have skills:
Years of Experience: 7-10 years of experience.
Pay Transparency: The typical base pay for this role across the U.S. is: $50.20 - $53.20/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-20988
Summary:
As a Lead of Customer Story Development, you'll play a crucial role in capturing and showcasing our customers' most impactful use cases and successes with the Company. Reporting to the Sr. Director of Customer Story Development, you will be instrumental in transforming complex technical and business stories into compelling, influential case studies and narratives that shape our customer films. This role is perfect for a creative, collaborative, technically curious individual who excels in customer engagement and storytelling.
Responsibilities:
- Customer Engagement: Conduct in-depth interviews with customers to extract detailed use cases, document challenges, and articulate impactful solutions and outcomes. Build and maintain trusting relationships with customers to ensure their stories are told effectively.
- Story Development: Assist in the creation and approval of customer stories, ensuring alignment with the latest messaging and showcasing inspiring use cases in a clear and relatable manner. Collaborate closely with internal teams, including marketing, creative, product, and sales, to ensure a cohesive and strategic approach to storytelling.
- Strategic Collaboration: Work closely with internal stakeholders to ensure stories align with broader business goals and resonate across various platforms and audiences. Develop strong partnerships with key stakeholders and executive sponsors across Marketing, Product, and Sales to ensure alignment and capture relevant feedback.
Job Requirements:
- Technical marketing: Experience in marketing, communications, or a related field, with a strong emphasis on technical product marketing, customer engagement, SaaS, and AI.
- Product storytelling: Ability to unpack business challenges, opportunities, and technical use cases and transform them into cohesive, marketable narratives that engage, persuade, and are easy to understand.
- Customer interviews: Experience conducting in-depth interviews with customers to document challenges, extract detailed product use cases, and articulate impactful solutions and outcomes accurately and effectively.
- Clear communication: Exceptional ability to converse about SaaS technology, go deeper into technical concepts and challenges, and communicate complex technical details in a clear, compelling manner.
- Independence and adaptability: Ability to work independently in a fast-paced environment, taking evolving stakeholder and business needs in stride and with a bias for action.
- Cross-team collaboration: Can effectively navigate obstacles and find win-win scenarios with peers to ensure stories align with broader business goals and are consistent across every deliverable.
Preferred Skills:
- Creating customer story slides for our enablement deck used by thousands of salespeople daily
- Supporting customer content creation - synthesizing customer interviews to extract key details for our customer stories, creating story summaries for broad distribution, supporting web story drafts
- Collaborating with the storytelling team on projects as needed customer nomination slides for events, architecture diagrams, and more
Must have skills:
- Product marketing
- Familiarity with making slides
- Strong writing and communication abilities
- SaaS knowledge
Years of Experience: 7-10 years of experience.
Pay Transparency: The typical base pay for this role across the U.S. is: $50.20 - $53.20/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-20988
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.