Overview
Skills
Job Details
JD:
Role Name: Technical lead (Sr. Windows & Cloud Lead)
Location: Shelton, CT 06484, USA(Onsite day 1)
Contract
JOB DESCRIPTION:
Work Location: 1, Corporate Drive, Shelton, CT, USA
Mandatory work from office
This position is for an onsite lead who can effectivity provide strong leadership and technical guidance for the Windows and Cloud operations team. The ideal candidate has experience leading and transforming heavily segmented and ineffective teams. Ensuring that all SLAs, KPIs are met. Providing the client with recommendations, improvements, and leading efforts to improve operational processes and the deployed environment / environment.
Key Responsibilities
Providing technical guidance / training and escalations from the operations teams 50
Researching and creating improvements plans for Engineering approval 20
Monitoring Operations teams queue to ensure requests are handled timely and appropriately 20
Working with Engineering to learn and prepare operations to support new initiatives 10
Technical Skills:
Hands-on experience leading offshore operations team from both a management and technical perspective.
Technical skills required:
Deep understanding of SSL certificate procurement, usage, management
Strong technical skills on Windows servers
Good understanding and experience managing AWS and Azure Clouds
Familiarity with RHEL
Qualifications
Bachelor's degree in engineering or related field.
Minimum of 5 years of experience in project management for infrastructure projects.
Strong leadership, communication, and interpersonal skills.
Ability to lead Operations teams and collaborate with cross-functional teams.
Working Conditions
Work is primarily performed in an office setting.
May work extended hours or weekends for Major Incident / outage support and off business hours activities.