Overview
On Site
USD 30.00 - 45.00 per hour
Full Time
Skills
Onboarding
Acceptance Testing
Technical Support
Communication
Point Of Sale
Retail Operations
Help Desk
Problem Solving
Artificial Intelligence
Training
Workflow
Writing
Knowledge Base
Technical Writing
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
TEKsystems currently has a Junior AI Admin opportunity with a client in Golden Valley, MN. This will be 100% onsite in Golden Valley, MN and will start as a 6 month contract to hire. Looking for someone with the skills below that's done some work or education within the AI space. Open to all skill levels. Feel free to apply to learn more.
Description
We're seeking a proactive and tech-savvy Junior AI Support Administrator to join our team. You'll provide hands-on assistance for our custom in-house AI tool, designed to help franchisees with POS operations via smart chat functionality. This person will partner with development team members daily - and must be comfortable communicating with a variety of technical internal users, as well as executive stakeholders.
Responsibilities
Partner with developers to create an AI custom-in-house-built tool to support franchisees with a AI chat functionality
Monitor chat interactions, troubleshoot issues, and escalate complex cases appropriately
Collaborate with product and development teams to identify recurring issues and suggest improvements
Author and update clear, user-friendly knowledge base articles, FAQs, and troubleshooting guides related to the AI tool
Assist in onboarding new franchisees by helping them understand and use the AI chat functionality effectively
Analyze support trends and contribute to continuous product enhancement
Participate in UAT (User Acceptance Testing) and provide feedback from a user-support perspective
Skills & Qualifications
Strong written communication skills; ability to explain technical concepts in simple terms
Basic understanding of POS systems and retail operations
Familiarity with AI tools, chatbots, or virtual assistants preferred
Experience with help desk software and ticketing systems
Passion for helping others and solving problems with empathy and precision
Ability to work collaboratively across technical and non-technical teams
Bonus Experience
Exposure to AI training data workflows
Experience writing knowledge base articles or technical documentation
Prior experience supporting franchise operations or distributed teams
Pay and Benefits
The pay range for this position is $30.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Golden Valley,MN.
Application Deadline
This position is anticipated to close on Aug 11, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
We're seeking a proactive and tech-savvy Junior AI Support Administrator to join our team. You'll provide hands-on assistance for our custom in-house AI tool, designed to help franchisees with POS operations via smart chat functionality. This person will partner with development team members daily - and must be comfortable communicating with a variety of technical internal users, as well as executive stakeholders.
Responsibilities
Partner with developers to create an AI custom-in-house-built tool to support franchisees with a AI chat functionality
Monitor chat interactions, troubleshoot issues, and escalate complex cases appropriately
Collaborate with product and development teams to identify recurring issues and suggest improvements
Author and update clear, user-friendly knowledge base articles, FAQs, and troubleshooting guides related to the AI tool
Assist in onboarding new franchisees by helping them understand and use the AI chat functionality effectively
Analyze support trends and contribute to continuous product enhancement
Participate in UAT (User Acceptance Testing) and provide feedback from a user-support perspective
Skills & Qualifications
Strong written communication skills; ability to explain technical concepts in simple terms
Basic understanding of POS systems and retail operations
Familiarity with AI tools, chatbots, or virtual assistants preferred
Experience with help desk software and ticketing systems
Passion for helping others and solving problems with empathy and precision
Ability to work collaboratively across technical and non-technical teams
Bonus Experience
Exposure to AI training data workflows
Experience writing knowledge base articles or technical documentation
Prior experience supporting franchise operations or distributed teams
Pay and Benefits
The pay range for this position is $30.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Golden Valley,MN.
Application Deadline
This position is anticipated to close on Aug 11, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.