Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 12+ mo(s)
Skills
Technical Support
Management
Preventive Maintenance
Project Management
Performance Management
Issue Resolution
Servers
Tier 2
Microsoft Windows
Microsoft IIS
Middleware
Problem Solving
Storage
Printing
Computer Networking
Client/server
Training
Disaster Recovery
IT Infrastructure
Computer Science
Collaboration
Customer Service
Microsoft Office
Communication
Virtualization
VMware
Citrix
Microsoft Operating Systems
Microsoft Windows Server
Linux
Unix
Operating Systems
SAN
Recruiting
PTP
Job Details
Primary Talent Partners has an exciting opportunity for a 12 month W2 contract with a large utilities client of ours that is open to fully remote candidates!
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Please see details below and apply if qualified and interested!
Job Title: Support Analyst I
Length: 12 month w2 contract
Location: Fully Remote, local candidates to Charlotte, NC preferred
Schedule/Hours: Night shift, 12 hour shifts
Pay Range: $25.00-30.00/hr
*****Please only apply if you are available to work on our W2 (No corp to corp, 1099, or sponsorship available)
We are seeking a dedicated and skilled individual to join our team as a Support Analyst I. This role is ideal for early career candidates, including recent college graduates, who are eager to develop their skills in IT support and infrastructure management.
Shift Schedule
This position requires working night shifts from 6pm to 6am, 3-4 days per week. The role is fully remote, but candidates local to our area are encouraged to apply.
- Week 1: Friday, Saturday, Sunday
- Week 2: Monday, Tuesday, Wednesday
- Week 3: Monday, Tuesday, Wednesday, Thursday
- Week 4: Monday, Tuesday, Wednesday
- Week 5: Monday, Tuesday, Wednesday, Thursday
- Week 6: Thursday, Friday, Saturday, Sunday
- Week 7: Friday, Saturday, Sunday
- Week 8: Thursday, Friday, Saturday, Sunday
- Week 9: Friday, Saturday, Sunday
- Week 10: Monday, Tuesday, Wednesday
Top Skills
- Basic infrastructure experience/skills
- Windows server experience; Linux experience highly preferred
- Predictive and proactive monitoring, issue resolution, and improved reliability of Data Center Infrastructure and business-critical applications
- Support for workstations, servers, storage, and a variety of software across IT
- Tier 2 monitoring and support for Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (UAC or other monitoring platforms)
Responsibilities
- Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments
- Setup/modify, monitor, and track the client server production batch job flows
- Perform server reboots or system restarts (IPL) as needed
- Provide support internally for any technical issues requiring escalation
- Participate on project teams to provide support and consultation as needed
- Assist with monthly patch deployments
- Participate in ongoing cross-training of technical and process knowledge
- Review and complete incident, work order, e-Form, and other IT infrastructure related requests
- Lead and participate in major incidents and disaster recovery exercises
- Assist in determining, planning, and implementing necessary changes to the IT infrastructure as needed
- Develop and promote standard processes and procedures
- Identify and implement automation opportunities
Required Qualifications
- Bachelor's degree in computer science or related field
- 1-year related work experience
- In lieu of a bachelor's degree, a High School/GED and 3 years of related work experience
Desired Qualifications
- Strong collaboration and customer service skills
- Strong interpersonal skills with the ability to work effectively in a team environment
- Proficiency with Microsoft Office tools
- Highly motivated, flexible, and full of initiative
- Ability to lead amongst peers to fulfill requests and resolve issues
- Ability to analyze, resolve, and document problems and resolution
- Strong written and verbal communication skills
- Experience and working knowledge of virtualization technologies (VMware, Citrix)
- Windows server and desktop operating systems
- Linux and UNIX server operating systems
- Storage Area Network Infrastructure
Working Conditions
This is a virtual/remote position.
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at
#PTPJobs
#LI-PTP
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.