Overview
Hybrid2 days a week onsite
$20 - $25
Contract - W2
Skills
Microsoft Windows
Technical Support
Customer Service
Job Details
- Must have skills:
- **Strong Stable Internet Connection is required. Must be plugged in via an Ethernet Cable and not a Wireless Connection.
- Reliability & Flexibility are extremely important
- Strong customer service skills
- Effective listening skills
- Strong written and verbal communication skills
- Good problem-solving skills and decision-making ability
- Technical aptitude with PC literacy
- Basic knowledge of Windows Operating Systems
- Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
- Document customer requests in our incident tracking system
- Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
- Interact with customers and peers to diagnose and resolve problems
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
- Support features, functionality, and usage of specific applications
- Provide Level 1 technical support of low to medium complexity
- Provide input and update to the technical knowledgebase as necessary
- Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
- Report problems with procedures and makes suggestions for improvements
- Perform related duties as assigned or requested
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.