CAD/RMS Administrator

Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 15462
Department: Universal Services
Opening Date: 08/18/2025
Closing Date: 9/18/2025 11:59 PM Central
Max Number of Applicants: 100

Position Description
About Harris County and Universal Services:

Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a CAD/RMS System Administrator to join our team.
Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.
Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County's governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.
This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.
Position Overview:

This is an entry level system administration position that reports to the Public Safety Applications Department which supports projects and solutions for the Law Enforcement or Public Safety agencies.
Job Responsibilities:

• Supports the Computer Aided Dispatch (CAD), Mobile Dispatch Terminals (MDT), and Records Management System (RMS).
• Performs Tier 2 & 3 application support in coordination with Tier 1 Agency contacts.
• Manages system user and terminal definitions following agency-accepted practices.
• Manages code table updates and ensures that all applicable requirements are met for each code type.
• Works with Law Enforcement agencies to establish user best practices, security and authorizations standards, supplemental help and training documents, and establishes annual agency definition review procedures.
• Diagnose and assist in resolving technical hardware and software issues.
• Develops and promotes standard operating procedures.
• Ensures proper configuration and implementation of CAD/RMS modules, security, tables, workflow, and CAD mapping.
• Create and maintain user accounts for JWEB.
• Support FileOnQ software, create and maintain user accounts.
• Acts as a liaison between customers, in order to assist in the implementation of program changes, updates, corrections and other system fixes; works with vendors to resolve issues.
• Work closely with other IT team members, developers, and external vendors to meet system and project requirements.
• Communicate system issues, updates, and changes to users and management.
• Train end-users on best practices and system use.
• Provide support and guidance to officers or data entry personnel on how to correctly classify/report NIBRS

Harris County is an Equal Opportunity Employer
;br> If you need special services or accommodations, please call or email
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements
Education:

• High School diploma or GED equivalent required.

Experience:

• A minimum of three (3) years of demonstrated work experience in the management and operation of an enterprise Computer Aided Dispatch (CAD) or Records Management System (RMS), including database management, reporting and analysis of data, management of peripheral systems such as Mobile Data Computers (MDC), understanding of records management programs and GeoFile data.
• Experience with maintaining, administrating, and supporting enterprise system software.

Knowledge, Skills, & Abilities:

• Familiarity with Windows domain structure and understanding of Microsoft Windows environments.

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).

Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
• Open arrest for any criminal offense (Felony or Misdemeanor)
• Family Violence conviction

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Education:

• Associate's Degree in Information Technology or closely related field preferred or equivalent work experience below with no degree.

Experience:

• A minimum of 5 years of demonstrated work experience in the management and operation of an enterprise Computer Aided Dispatch (CAD) or Records Management System (RMS), including database management, reporting and analysis of data, management of peripheral systems such as Mobile Data Computers (MDC), understanding of records management programs.
• Understanding of ESRI ArcGIS.

General Information
Location:

• 330 Meadowfern Dr, Houston, TX 77067

Work Arrangement:

• Onsite (5 days/week in office)

Work Schedule:

• 8 hours/day

Complexity:

• Must have the ability to communicate technical information clearly and effectively, both orally and in writing.
• Acts as a liaison between customers and end users, in order to assist in the implementation of program changes, updates, corrections and other system fixes.

Special Requirements:

• Must have a valid Texas driver's license.
• May be required to work more than forty hours during the workweek or on weekends, special projects, natural disasters or Public Safety events/incidents.
• Subject to on call rotation and must be able to travel to multiple locations.
• Must pass FBI Criminal Justice Information Services (CJIS) background check and Awareness Certification within 90 days of hire.

Note:

• We are not able to sponsor H1B Visas at this time.
• Harris County has an employment at will policy.
• Upon a conditional offer of employment, all applicants are subject to passing a background check and drug screening.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Information Technology
• Other Related Field
• Unrelated Field
• N/A; No Degree

03

Please describe your educational background including level of education completed, area of study and completed major and minor programs.
04

Which of the following best describes your verifiable work experience in the management and operation of an enterprise Computer Aided Dispatch (CAD) or Records Management System (RMS), including database management, reporting and analysis of data, management of peripheral systems such as Mobile Data Computers (MDC)?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than three (3) years
• Three (3) years but less than four (4) years
• Four (4) years but less than five (5) years
• Five (5) years or more
• I do not have this experience

05

Please provide details about your verifiable work experience in the management and operation of an enterprise Computer Aided Dispatch (CAD) or Records Management System (RMS), including database management, reporting and analysis of data, management of peripheral systems such as Mobile Data Computers (MDC).Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.
06

Do you have an understanding and/or experience using ESRI ArcGIS?

• Yes
• No

07

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:Advanced:A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.Intermediate:A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.Basic:A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.Entry Level:A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

08

This role requires a Valid Driver's License (Texas upon hire)Do you have a Valid Driver's License?

• Yes, I have a Valid Texas Driver's License
• Yes, I have a Valid Driver's License but understand I must obtain a Valid Texas Driver's License prior to start date
• No, I do not have a Valid Driver's License

Required Question