Contact Center Data Engineer

Overview

On Site
Contract - W2

Skills

GENESYS ENGAGE
contact center

Job Details

Job Title: Contact Center Data Engineer

Location: Phoenix, AZ

W2 CONTRACT ROLE ONLY

Job Description:

Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five, Google CCAl Platform, or Amazon Connect).

Required Skills & Experience

Strong knowledge of Contact Center platforms - experience with Genesys Engage /

PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaas platform (Five9, Google CCAI Platform, or Amazon Connect).

Solid understanding of contact center data models - interactions, calls, agents, queues, routing, wrap-up, and states.

Experience building and maintaining data pipelines and warehouses (BigQuery or similar).

Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub/Sub

Strong SQL and data modeling skills

Key Responsibilities

Develop and maintain data pipelines to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based CCaas platforms (e.g., Five9, Google CCAI Platform, Amazon Connect).

Implement and optimize ETL / ELT workflows for high-volume contact center data using tools such as Airflow, Kafka, or Pub/Sub.

Support the design and development of hybrid on-prem and cloud data architectures, ensuring seamless coexistence during migration.

Build and maintain data models and warehouse tables (fact/dimension structures) for reporting and analytics.

Collaborate with data architects to implement canonical data models, data contracts, and federated access layers.



Note: For Immediate response please reach out to me at Sathish at galaxy i tech dot com

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