IT Technical Support (Tier 2 Helpdesk Technician)

  • Plano, TX
  • Posted 1 day ago | Updated 7 hours ago

Overview

On Site
Up to $25
Full Time
10% Travel

Skills

Active Directory
Communication
Computer Science
Laptop
Dragon NaturallySpeaking
Microsoft Certified Professional
Microsoft Office
Multitasking
Mobile Devices
Mobile Device Management
Management
Network+
Onboarding
Regulatory Compliance
Microsoft SCCM
IT Operations
CompTIA
Executive Support
DNS

Job Details

Job Title: IT Technical Support (Tier 2 Helpdesk Technician)

Location: Plano, TX 75023

Contract Duration: 1 Year

Pay Rate: $25/hour

Overview:

We re hiring a Tier 2 IT Helpdesk Technician with 5+ years of experience to support enterprise users and ensure seamless IT operations. This role focuses on troubleshooting issues in Microsoft Active Directory and Windows environments, providing timely, professional, and customer-oriented technical assistance.

Key Responsibilities:

Provide Tier 2 support for laptops, desktops, mobile devices, and peripherals.

Troubleshoot Active Directory issues (accounts, GPOs, permissions, login errors).

Support Microsoft Office suite and collaboration tools.

Handle escalations from Tier 1 and coordinate with Tier 3/infrastructure teams.

Manage onboarding/offboarding, system access, and VIP/executive support.

Use ticketing tools like Zendesk or ServiceNow to track and resolve issues.

Perform patching, software deployment, and system maintenance.

Recommend improvements and ensure compliance with IT policies.

Qualifications:

Bachelor s degree in IT, Computer Science, or related field.

5+ years in IT support within a corporate environment.

Expertise with Active Directory, GPOs, DNS, DHCP, and Windows 10/11.

Skilled with remote tools (SCCM, RDP) and Microsoft Office apps.

Excellent communication and multitasking skills.

Preferred certifications: CompTIA A+/Network+, Microsoft MCP/MCSA.

Plus: experience with VDI, MacOS, PowerShell scripting, MDM, WDS, and ITIL.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.