Overview
Skills
Job Details
Position: Senior Systems Engineer
Location: Remote
Job Type: W2/Fulltime with Infinite Computer Solutions
This position is part of our Digital Channels business unit which primarily supports various digital banking products. Within the business unit is our Professional Services (PS) team. You are responsible for implementing, enhancing, and supporting our best-in-class online and mobile products by working directly with our external clients, other business units within Fiserv, and third-party vendors. You are a key player on an internal team comprised of Project Managers, .NET Developers, SQL Server Database Engineers, Systems Engineers and QA (Quality Assurance) resources. The position requires extensive customer interaction, flexibility, forward-thinking, the ability to solve difficult technical problems, and some travel to customer sites.
The Senior Systems Engineer position is responsible for installing, configuring, and supporting an Internet-based Digital Banking application throughout a project life cycle. You are a customer-oriented systems engineer that radiates advanced technical, organizational and communication skills. As a Senior engineer, you do not shy away from leadership and mentoring responsibilities.
Basic Qualifications for Consideration
- Bachelors Degree in Computer Science or related discipline preferred.
- Minimum 8 years experience installing, configuring, and supporting Microsoft software/technologies (e.g., Windows 2016 Server+, SQL Server 2016+, Internet Information Services [IIS], Active Directory).
- Minimum 10 years experience installing, configuring, and supporting high-volume, complex. applications (code deployment, configuration management, debugging and troubleshooting).
- Technical knowledge of cloud services, Azure preferred.
- Technical knowledge base/background in networking, firewalls, and load balancers.
- Technical knowledge base/background in Performance testing (tuning servers, performing tests using 3rd party tools).
- Technical knowledge base/background in security best practices (e.g., server lockdowns, Active Directory GPOs (Group Policy Objects).
- Experience supporting high-availability (HA) and disaster recovery (DR) solutions.
- Technical knowledge of build deployment automation, Octopus preferred
- Willingness and ability to travel up to 20%.
- Off-hour's work (go-live events and production level changes)
- Relevant Financial Services industry expertise.
Preferred Skills, Experience, and Education
- Exceptional analytical, conceptual, and problem-solving abilities.
- Strong written and oral communication skills.
- Strong presentation and interpersonal skills.
- Ability to present ideas in user-friendly language.
- Ability to conduct research into system issues, standards, and products.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Familiarity with complex e-commerce applications (e.g., Online Banking, Mobile Banking, Bill Payment).
- Recognition of the importance of systems security and proper handling of sensitive data.
- Familiarity with applicable data privacy practices and laws.
- Quickly resolves complex system problems.
- Participate with short notice on escalated projects.
- Coordinate, track and assign tasks among multiple SE (System Engineer) resources assigned to a project.
- Create, edit, and review client-facing documentation (Infrastructure Plan, Performance Test Plan, Whitepapers, etc.).
- Create formal documentation, tools and processes that simplify and streamline SE tasks.
- Script/automate manual tasks using PowerShell (with demonstrated increased efficiency)
- Display superior customer service attitude.
- Work independently with little or no oversight.
- Drive deliverables to completion without relying on Project Managers for instruction or task management.
- Consult on product architecture and infrastructure best practices in front of clients; participate in pre-sales calls and deliver support to the Sales team.
- Demonstrate expertise in data center implementation standards and processes (in house and on-premise).
- Design and support high-availability (HA) and disaster recovery (DR) solutions.
- Train and mentor junior Systems Engineers in a structured and/or formal classroom setting; help develop and improve training curriculum.