Servicenow Developer - CMDB Expertise

Overview

On Site
$100,000 - $120,000
Full Time

Skills

IT Asset Management
Configuration Management Database
IT Service Management
Software Asset Management
CMDB
ServiceNow
IT Operations
JDBC

Job Details

About the Role

An expanding technology services firm is seeking a talented ServiceNow Developer or Engineer with deep CMDB expertise to join their growing enterprise solutions team.

This hybrid role, based in Chandler, AZ, involves occasional in-person client meetings and close collaboration with solution architects and delivery teams. The ideal candidate will have hands-on experience with CMDB architecture, ServiceNow platform development, and system integrations, and will play a key role in implementing scalable, efficient solutions that enhance IT operations and asset visibility.

Key Responsibilities

  • Design, develop, and configure CMDB-related functionality within the ServiceNow platform.

  • Implement ServiceNow Discovery and Service Mapping to improve CI data accuracy and visibility.

  • Build and maintain integration workflows using REST, SOAP, and JDBC protocols.

  • Develop identification and reconciliation rules, CI relationship models, and MID Server configurations.

  • Collaborate across ITSM, ITOM, ITAM, and SAM modules to ensure data consistency and system integration.

  • Troubleshoot and resolve CMDB, Discovery, and integration-related issues.

  • Support platform upgrades, maintenance activities, and agile ceremonies (sprint planning, retrospectives, etc.).

  • Prepare technical documentation, design artifacts, and configuration guides.

Required Skills & Qualifications

  • 3+ years of hands-on experience as a ServiceNow Developer or Engineer.

  • Strong expertise in CMDB architecture, Discovery patterns, and CI relationships.

  • Proficiency in JavaScript, Glide APIs, and Flow Designer.

  • Experience with at least one major ServiceNow module: ITSM, ITOM, ITAM, or SAM.

  • Solid understanding of integration protocols (REST, SOAP, JDBC).

  • Ability to produce clear technical documentation and collaborate in cross-functional environments.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification.

  • Experience in multi-instance ServiceNow environments or enterprise-scale CMDB deployments.

  • Familiarity with automation, orchestration, and data governance practices.

Why Join

  • Competitive compensation and benefits package

  • Hybrid work flexibility (Phoenix Metro Area)

  • Exposure to enterprise-level ServiceNow implementations

  • Collaborative and growth-oriented work culture

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.