Job Title: Support Specialist I

Duration: 2 Months

Location: San Francisco, CA, USA

Pay Range: $22 - $25 per hour

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Description of responsibilities:

The Support Specialist will review support requests from podcast publishers and address their questions within stipulated SLA. Specifically the support specialist will

Work with the existing CX team to address publisher related concerns
Manage communication with the publisher
Assist CX team with manual tasks related to new customer onboarding
Work with finance team to address payment related concerns
Route questions to the appropriate groups within Client
Ensure the appropriate decision is reached on each request
Be able to work cross-functionally to communicate problems, solutions and implementation plans

Job Qualifications
- 0-3 years experience in customer service
- Podcasting knowledge helpful but not a must
- Knowledge of Zendesk a plus but not a must
- Comfortable handling a high volume of work on a daily basis
- Diligent work ethic
- Strong attention to detail
- Strong personal/integrity
- Self-starter and ability to work independently

Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.

Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements
Intelliswift participates in the E-Verify program.

Learn More For information on Intelliswift Software, Inc., visit our website at .