Overview
Skills
Job Details
Job Title: BEST Program Communications Coordinator
Location: Boston, MA 02108
Duration: 12 Months
Position Summary
The BEST Program Communications Coordinator is a key member of the Organizational Change Management (OCM) workstream. Reporting to the BEST Communications Lead, this role supports the development and execution of the communications strategy and plan.
Responsibilities include creating materials to inform agency leadership and staff about the new ERP solution covering the program vision, timelines, key tasks, and milestone events. The coordinator will also manage communications tools such as newsletters, emails, presentations, websites, and printed collateral (flyers, posters, etc.).
A critical aspect of the role is producing accessible digital content that conforms to WCAG 2.1 AA standards and the Commonwealth s IT Accessibility Policy. The Communications Coordinator will collaborate across the OCM workstream, program leadership, and vendors to develop communication strategies for process changes, training events, and go-live activities.
This position also supports the coordination of virtual and hybrid meetings by organizing content, presenting, screen-sharing, managing attendees, and documenting discussions.
Key Responsibilities
Create engaging, informative, and accessible content for written, digital, and web-based communications.
Collaborate with Communications Lead, OCM Lead, Solution Leads, and vendors to execute the communication strategy and plan.
Manage the content calendar and track assignment status against the program s timeline.
Ensure all communications meet WCAG 2.1 AA standards.
Develop materials from draft to distribution, including newsletters, targeted emails, and PowerPoint presentations.
Apply effective communication principles to promote understanding of business process changes, program milestones, and go-live readiness.
Support weekly reporting on communications activities, tasks, risks, and open items.
Collect and analyze survey or analytics data to measure communication effectiveness and prepare pre-/post-program reports.
Provide support for program meetings, including content preparation, minutes, and follow-up.
Participate flexibly in various program activities as needed.
Required Skills
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Teams, and Zoom.
Experience with SharePoint, Mailchimp (or similar), WordPress (or similar), Microsoft Forms, and SurveyMonkey (or similar).
Experience creating and maintaining content for public-facing websites with diverse target audiences.
Strong knowledge of communication/change management principles and tools.
Excellent writing skills, with the ability to make complex information accessible for broad audiences.
Highly organized with strong problem-solving and analytical skills.
Strong presentation, oral, and interpersonal communication skills.
Active listening and collaboration skills, with the ability to influence and align stakeholders.
Strategic thinking skills, capable of identifying risks/issues and solutions.
Ability to prioritize tasks and excel in a fast-paced environment.
Preferred Qualifications
Experience with Photoshop, Illustrator, or similar content editing tools.
Understanding of organizational change challenges, particularly in public sector IT solutions.
Experience supporting communication campaigns in large-scale organizations/programs.
Experience with media relations, multimedia production, SEO/SEM, and analytics tools (e.g., Google Analytics).
Knowledge of W3C accessibility standards and responsive, accessible web design.
Familiarity with graphic design, photography, and basic video editing.
Bachelor s degree in Communications, Multi-Media Production, Change Management, or related field.
Minimum Entrance Requirements
3 4 years of experience in Communications, Multi-Media Production, Change Management, or a related field.
2 3 years of experience managing communication initiatives across large, diverse organizations (preferred).