Helpdesk

Overview

On Site
$25
Contract - Independent
Contract - W2

Job Details

Position Overview:

We are seeking a detail-oriented and customer-focused Service Desk Technician to provide first-level technical support to end-users. This role involves troubleshooting and resolving issues related to PCs, laptops, printers, software, and peripheral devices. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to escalate complex issues when needed.

Key Responsibilities:

  • Provide Tier 1 support for issues related to desktops, laptops, printers, applications, and peripheral devices

  • Accurately document all incidents and service requests in the issue tracking system (e.g., Solutions Business Manager)

  • Diagnose and resolve technical hardware and software issues

  • Escalate unresolved issues to appropriate second and third-level support teams

  • Deliver professional and courteous customer service via phone, email, or in person

  • Stay current with new desktop technologies and internal support processes

Required Skills and Experience:

  • Proficiency with Microsoft Windows desktop operating systems

  • Experience troubleshooting PCs, laptops, printers, and software applications

  • Working knowledge of the Microsoft Office Suite (Excel, Word, PowerPoint)

  • Familiarity with issue tracking tools such as Solutions Business Manager or equivalent systems

  • Excellent communication skills and professional telephone etiquette

  • Ability to rapidly learn and apply new technical concepts

Preferred Attributes:

  • Strong customer service orientation with a professional demeanor

  • Solid problem-solving and analytical skills

  • Ability to prioritize and manage tasks in a high-volume, fast-paced environment

  • Clear and concise verbal and written communication

  • Highly self-motivated and detail-oriented

  • Works effectively both independently and as part of a team

Education & Experience:

  • Associate degree in Information Technology or a related field preferred

  • 1–2 years of IT support or service desk experience required


Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.