Desktop Support I

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - To 2025-12-31

Skills

desktop support
Deploying devices

Job Details

Role: Desktop Support I

Location: Milwaukee, WI

Duration: 6 Months contract with possibility of extensions.

Project Details: The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution. The main focus is refreshing PCs as part of our asset lifecycle program. A critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors. The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices.

Required Skills:

  • 6 months to 5 years' experience with Desktop support
  • 6 months to 5 years' experience Deploying devices
  • 6 months to 5 years' experience on the fly device repairs.

Nice to Have Skills:

  • Workstation, printer and peripheral maintenance and support skills.
  • General understanding of Client/Server environment.
  • Experience with Microsoft Active Directory and Azure Active Directory.
  • Solid understanding of Microsoft products, including Windows operating systems and the Office
  • suite of applications
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