AI Tech Lead with Contact Center

  • Stamford, CT
  • Posted 2 days ago | Updated 1 hour ago

Overview

On Site
$DOE
Full Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12

Skills

AI
Contact Center
Azure Ai

Job Details

Position: AI Tech Lead with Contact Center exp

Location : Hartford CT (Onsite)

Type of Hire Long Term Contract

Job Description:

As an AI Tech Lead, you will be in charge of designing and implementing AI capabilities for a Contact Center platf-orm in a Healthcare Payer enterprise. You will work closely with Cloud and Machine Learning engineers, as well as the CRM development team to ensure the proper integration of AI technologies into the platf-orm. You will be responsible for the strategy, design, implementation, and maintenance of AI solutions.

This role requires a highly skilled professional with a deep understanding of AI technologies and the ability to collaborate effectively with a diverse team. The ideal candidate will have a strong background in data science and a proven track record in the industry.

Responsibilities

Design and develop AI applications and infrastructure for the Contact Center platf-orm.

Collaborate with Cloud and Machine Learning engineers, as well as the development team to ensure seamless integration of AI technologies.

Stay current with the latest AI trends and technologies, especially Google Google Cloud Platform or Azure AI for Contact Center

Create and maintain AI models and algorithms.

Conduct AI research to improve existing systems and develop new technologies.

Identify opportunities for AI solutions within the organization and propose strategic plans.

Train team members and stakeholders on AI and its applications.

Ensure compliance with data privacy regulations in AI applications.

Monitor the perf-ormance of AI systems and make necessary adjustments.

Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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