Field Engineer

About Cogent Infotech
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Job Title Field Engineer Location- New York, NY Contract Role
Onsite Role Job Summary
As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops. Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

Responsibilities

Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you re excited about this role but don t meet every requirement, we still encourage you to apply
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