Chief Technology Officer

General Description: The Chief Technology Officer (CTO) will be a seasoned leader and advisor, with proven experience in building game changing next generation business models in the rapidly growing and evolving hospital provider space. This position will be responsible for collaborating very closely with business, outside thought leaders, and commercial partners to turn strategy into disruptive and transformational digital platforms. The transformational focus will be both highly visible and highly impactful on the patients we serve. The CTO will be in charge of all organizational technology and technological resources. The incumbent will be responsible for establishing the organization s technology strategy, leading engineering and technical teams, and ensuring that the Information Technology Function is effectively using its technical resources, both in house and any that have been contracted. Additionally, the CTO will be responsible and accountable for communicating with other executives and stakeholders, performing research on new technologies that could enhance the corporation s business, and monitoring the use and implementation of new and existing technologies across departments.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Drives technology strategy by owning and driving evolution of key strategic technologies and technical architecture
• Builds Strategic partnerships with key stakeholders to better understand organizational goals and objectives to be applied when evaluating technical architecture and fit within the organization s environment
• Understands outsourcing and management of an outsourced infrastructure function.
• Holds outsourced services providers accountable to service levels and performance standards consistent with a 24X7 Healthcare provider setting.
• Has experience with design and product management models.
• Collaborates with the Data Analytics team to develop strategies on data acquisition, agreements, warehousing, analytics, machine learning, and Artificial Intelligence (AI).
• Makes Digital capabilities an integral part of the technology strategy by bringing digital fluency into business models.
• Performs digital trend analysis and provides detailed analysis of technology developments and customer behavior trends both inside, outside the healthcare sector.
• Demonstrates a high tolerance for bold initiatives, such as starting new businesses, acquiring new, leading edge technologies, and investing in innovations.
• Improves customer experience by implementing a customer service delivery program designed to put the customer first and hear the voice of the customer.
• Discovers, incubates, and scales new, disruptive business models to advance the strategic mission of the organization.
• Partners with various business stakeholders to collaborate with academic and external forums to identify opportunities for IT technology to enable business growth and missions.
• Develops strategies and plans for integrating multiple partners with the vision of the business.
• Brings new business concepts to life quickly using modern methods, such as technical proof of concepts.
• Builds a strong network of people, technologies, and ideas inside and far outside of the company, such as connections with startup community, scans for potential partnerships, acquisitions, or complimentary capabilities, to reinvigorate the IT function.
• Leads the design of technical architectures and solutions, working with business partners in support of the Healthcare provider patient care delivery mission.
• Creates and presents reports on the organization s technology status, goals, and or progress.
• Aligns the company s technology resources with the organization s short and long-term goals.
• Identifies technologies that can be used to improve the company s patient care delivery products and services.
• Produces and oversees high level Key Performance Indicators (KPIs) for their area within IT and in certain instances, for the IT department in its entirety.
• Manages within their budget.

General Responsibilities:

• Performs other duties as assigned

Minimum Requirements:

Education: Bachelor s Degree required. Degree in a relevant field (Computer Science, Business) preferred.

Experience: 6 or more years of Digital Transformation and business model innovation experience required. Previous healthcare experience preferred.

Or equivalent combination of education and experience

Licensure/Certifications/Registrations Required: None

Knowledge, Skills & Abilities:

• Possesses strong knowledge in healthcare technology in hospital & specialty provider space preferred.
• Understanding of specialty drug processes, prior authorization, benefit verification, mediation adherence, revenue cycle management, clinical operations, etc..
• Experience with Electronic Medical Record systems, including installations, ancillary systems, and medical informatics.
• Strong background in Hospital / Healthcare provider environments preferred
• Brings an Entrepreneurial / Intrapreneurial attitude.
• Background in identifying, selecting, and implementing emerging and new technologies. Healthcare information technology preferred.
• Understands Software and data engineering practices, concepts, and theories.
• Exhibits strong interpersonal skills, demonstrating the ability to navigate the political landscape of the organization.
• Demonstrates executive presence, broad thinking and is articulate across all levels of the enterprise.
• Experience in recognizing the impact of technical / digital approaches can have on strategic business decisions.
• Demonstrated understanding of business constraints and an ability to independently develop and convey highly complex strategic concepts in a concise and consumable manner for various audiences.
• Capacity to deliver on deadlines while contributing to various stakeholders, projects and business relationships at once.
• Ability to work independently or as part of a team and thrive in ambiguity, remain cool-headed with curve balls, and withstand the tests of a dynamic environment with resilience and resolve.
• Exceptional emotional intelligence to help manage complex relationships partners, stakeholders, design, engineering and leadership.
• Conversant in user experience research and design activities.
• Excellent verbal & written communications skills.