Dynatrace Systems Monitoring Engineer

DYNATRACE SYSTEMS MONITORING ENGINEER
CONTRACT TO HIRE
100% REMOTE
CANDIDATES MUST RESIDE IN ONE OF THE FOLLOWING STATES: MD, DC, VA, PA, DE, WV, NY, NJ, NC, TX, FL
HOURLY RATE: $75/HR. W2. C2C IS OK

ALTA IT Services is staffing a 100% remote, contract-to-hire opening for a Dynatrace Systems Monitoring Engineer to support a leading, Maryland-based health insurance customer.

This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems, applications, and critical business processes using a variety of tools to identify hardware, software, and environmental anomalies. The successful candidate will proactively look for ways to improve processes, ensure events are meaningful and actionable, look for inefficiencies, and document new processes as they evolve. A great benefit to this team would be someone proficient in scripting and coding.

This role will require shift work. The Technology Operation Center covers multiple types of shifts that include weekdays, weekends, and eventually a 24/7 operation. Team members will be rotating work times to cover all processes and are asked to be flexible in providing coverage outside of their normal shift hours when the need arises. The core schedule will be Monday through Friday, 7 am to 4 pm.

RESPONSIBILITIES:

• Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools
• Support a 24/7 system monitoring service to proactively identify and assess problems
• Provide oversight, coordination, and visibility for critical business processes
• Perform system health checks, some manual, some automated
• Identify, investigate, verify, report, communicate, and escalate critical events
• Review device logs, documentation, and analysis where applicable
• Develop runbooks and manage documentation for repeatable processes (Lifecycle Management)
• Will follow basic triage steps, monitor production systems, and ensure their high availability
• Facilitate and coordinate the necessary IT response to system problems
• Continuously analyze events and eliminate noise and non-actionable event trends (Continual Service Improvement)
• Provide event management support to service owners and IT managers
• Author reports, trends, and anomalies for KPI (Key Performance Indicators) for Event Management and Monitoring
• Communicate with stakeholders; support and facilitate open communication between all stakeholders.

REQUIRED QUALIFICATIONS:

• Associate of Arts/Associate of Science and 3+years of experience or equivalent combination, such as a bachelor's degree and 2+ years' experience, or no degree and at least 7 years in a NOC/TOC, Command Center roles.
• 3+ years of IT experience and understanding of performance monitoring tools
• 3+ years of Dynatrace monitoring experience
• 2+ years operating in a command center in an Incident Management, or Event Monitoring/Event Management role
• Ability to assess monitoring events and respond or escalate accordingly
• Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database technologies
• Strong analytical skills and able to collate and interpret data from various sources.
• Strong communicator, both verbal and written, with a natural aptitude for collaboration

DESIRED QUALIFICATIONS:

• 3+ years' experience working with Splunk, SCOM, SolarWinds, or other performance monitoring tools
• Process engineering or process management experience
• Experience working in a ServiceNow environment
• Experience with Jira and project management frameworks like Agile Scrum
• Experience with scripting languages like PowerShell, Ruby, Perl, etc.
• Experience reporting against and managing Service Level Agreements (SLAs)

HOURLY RATE: $75/HR. W2. C2C IS OK

For consideration, please contact Melissa McNally via

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #855-IT Baltimore