ServiceNow Developer - Costa Rica


Full Time


Business requirements
Project planning
Operational efficiency
Professional services
Regression testing
Incident management
Computer science
Information systems
Web services
Business rules
Requirements elicitation
Impact analysis
Software configuration
Automated testing
IT service management
Project portfolio management
Field service management
Web portals
Quality assurance
Software deployment
Lean methodology

Job Details

This position is only accepting applicants already located in Costa Rica.

Developer IT SC&E Operations

At World Wide Technology, we work together to make a new world happen.Ourmost important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employmore than10,000 peoplegloballyand closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proudto have been included onthe FORTUNE "100 Best Places to Work For " list formore than10 years.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

You will work in a very dynamic and challenging environment with a team that provides diverse solutions to our business stakeholders and Project Managers within our Services Organization. The IT SC&E Operations team uses a broad range of functional and technical skills toward the continued build-out of our ServiceNow platform including integrations to various boundary applications.

As a member of our IT SC&E Operations team, you will:

  • Promote WWT Core Values and best practices
  • Participate and consult in architecture, design, development, implementation of integrations and configuration of our ServiceNow platform
  • Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions
  • Participate in strategic project planning that improves operational efficiency across WWT s Professional Services and Engineering departments
  • Test end-to-end solution to ensure complete satisfaction of internal and external users including unit, functional, and regression testing
  • Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members
  • Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user s requirements
  • Provide guidance and direction on Production Issues leveraging the Incident management process
  • Create and update existing technical/configuration documentation
  • Perform platform upgrades; review skipped records; ensure preservers are maintained during upgrade; restore any access/test accounts if needed

Qualified Applicants will have:

  • Bachelor s or Master s degree preferably in Computer Science or Computer Information Systems OR equivalent experience and/or certifications
  • 3+ Years as a ServiceNow Developer
  • Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience
  • Experience Integrating ServiceNow with external systems using JDBC and various Web Services is preferred: JSON, XML, REST, SOAP, etc.
  • Experience with the following ServiceNow Products: ITSM, PPM, FSM, CSM, AppDev Engine preferred
  • Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages)
  • Ability to configure flows and workflows
  • Ability to create and maintain Service Catalog
  • Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process
  • Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful
  • Ability to thrive in an agile environment with evolving requirements and possess a good understanding of Agile, Lean and Scrum principles
  • Experience with ServiceNow Automated Test Framework (ATF) to automate and verify applications, customizations, or configurations.
  • Ability to be self-directed and self-motivated with the ability to work independently
  • Ability to be innovative, have outside-the-box creativity, and present alternative ideas functionally and technically
  • Collaborative, team oriented and possess strong interpersonal communication skills

World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at for more information.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled