Salesforce Program Manager/Engagement Manager - Jersey City, NJ (Hybrid)

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 month(s)
No Travel Required

Skills

Program manager
salesforce
Digital marketing
Service Cloud
CRM
Marketing Cloud

Job Details

Position: Salesforce Engagement Manager

Location: Jersey City, NJ(Hybrid)

Duration: 6 Months

JOB DESCRIPTION:
Total Experience 10 to 14 Years

Candidate must have
Define project scope goals and success metrics aligned with Assurants business objectives
Develop and manage detailed project plans timelines budgets and resource allocations
Lead cross functional teams across Service Cloud and Marketing Cloud workstreams ensuring coordinated delivery
Facilitate workshops and executive briefings to align on business requirements and campaign impact
Provide regular updates to stakeholders including status reports risks and performance metrics
Own the strategic vision for the program and drive adoption across business units
Ensure successful delivery of Salesforce Service Cloud and Marketing Cloud solutions including email to case workflows customer journeys and reporting
Coordinate integration efforts with external systems File Net Guidewire PMS and ensure data integrity and compliance
Support UAT training and go live planning ensuring readiness across all impacted teams

Additional
Proven experience leading Salesforce programs especially involving Service Cloud and Marketing Cloud
Deep understanding of Marketing Cloud capabilities Email Studio Journey Builder Automation Studio and Data Cloud architecture
Strong background in CRM and digital marketing strategy with ability to assess campaign value and business impact
Experience managing global or crosscloud delivery teams in fastpaced environments
Salesforce certifications in Marketing Cloud Email Specialist Consultant Admin and Data Cloud highly preferred
Excellent communication and leadership skills with ability to engage both technical and nontechnical stakeholders

Best Regards,

Chetna

-D

-Fax

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