Overview
Hybrid
Up to $65
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
.NET
Application Support
Auditing
C#
Change Management
Collaboration
Communication
Computer Science
Continuous Improvement
Data Integrity
Documentation
Global Operations
ITIL
Information Systems
KPI
Knowledge Sharing
Microsoft Azure
Microsoft SQL Server
Service Management
Job Details
Key Responsibilities
- Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution.
- Supervise and mentor a team of ~8 Support Analysts (both onshore and offshore).
- Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed.
- Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management.
- Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence.
- Maintain strong communication and coordination across business, technical, and vendor teams.
- Implement best practices for incident, problem, and change management (ITIL).
- Drive continuous improvement across the support function process automation, proactive monitoring, documentation, and knowledge sharing.
- Report KPIs, trends, and operational insights to leadership.
Qualifications
- 8+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity.
- Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
- Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
- Hands-on ability to review logs, write SQL queries, and interpret system performance data.
- Prior experience managing offshore support teams and coordinating global operations.
- Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
- Knowledge of ServiceNow, Application Insights, and ITIL-based processes.
- Bachelor s degree in Computer Science, Information Systems, or related discipline.
Preferred Experience
- Experience supporting large-scale enterprise application
- Familiarity with regulated or audit-focused environments where uptime and data integrity are mission-critical.
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