Overview
On Site
$100,000 - $120,000
Full Time
Skills
Privacy
Telephony
Job Details
Role: Cisco Telephony Engineer
Exp: 8+ yrs
Work Location: St Louis , MO (Onsite)
Shift Timings: Rotational shifts in 24*7 environment
Job Responsibilities:
- Responsible to provide Level 3 support in Cisco and other OEM telephony environments.
- Configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager (CUCM), Unity and Unity Connection (CUC), Presence (IMP), Cisco Emergency Responder (CER), Expressway/Collaboration Edge,Analog gateways
- Configure and troubleshoot voice gateways as part of the Collaboration solutions
- Configure and troubleshoot SIP border solutions (CUBE and other SBC s)
- Configure and troubleshoot PSTN SIP trunk/PRI/ISDN/Analog connectivity
- Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
- Troubleshoot integrated technology issues and maintain an accurate issues list.
- Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
- Assist support technicians in troubleshooting client installation
- Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that TechM supports.
- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
- Perform other duties as assigned
- Knowledge /Experience on other OEM like Avaya, Nortel and Siemens would be added advantage
- Excellent communications and documentation skills
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