IT Project Manager

Location: Plano,TX
Employment Type: Contract

Compensation
Pay Range:$38.71-$55.30/Hrs

Description
Responsible for major incident management support across application portfolios.
Triage major incidents affecting supported applications.
Review knowledge content for usability by technical staff and end users.
Communicate and escalate outages to senior management as needed.
Collaborate with problem management to document root causes and preventative measures.
Stay calm during triage and troubleshooting activities.
Facilitate triage activities with multiple support teams, including senior leadership.

Key Responsibilities
Analyze data to correlate events and performance.
Facilitate problem resolution across multiple teams for incident management.
Communicate the status of outages to senior management.
Ensure documentation of root causes and lessons learned in the problem management system.
Take ownership of production issues and drive service restoration.
Lead meetings and write clear updates for senior leadership.
Multi-task and prioritize work to meet deadlines.

Qualifications
3 to 5 years of technology experience.
Strong knowledge of major incident management processes.
Familiarity with ITIL processes, focusing on incident and problem management.
Experience with IT service management tools.
Good communication skills, both verbal and written.
Ability to manage risk across production issues.

Core Technologies
Collaboration Tools | Messaging Platforms | Notification Systems | Office Software | IT Service Management Tools

Contact Information
Krishna Vasamshetti,

Benefits
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EEO Statement
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