Overview
On Site
$$21.16/hr on W2 ( No any benefits)
Contract - W2
Contract - 5 month(s)
Skills
Administrative support
IT helpdesk
purchasing support
HR coordination
Job Details
Job Title: Helpdesk Coordinator/Administrative
Location: Indianapolis, IN (Hybrid)
Position Type: Contract
Interview Mode: In-person
Position Overview
The position is structured with approximately 50% helpdesk support, 30% administrative assistance, 10% procurement activities, and 10% other duties, including event coordination and backup account management.
Key Responsibilities
Helpdesk Operations (50%)
- Serve as the first point of contact for general inquiries from OTC users.
- Respond to and triage helpdesk tickets, with particular attention to procurement-related requests.
- Coordinate with internal subject matter experts to obtain accurate information and deliver timely responses to users.
- Route tickets to appropriate teams when necessary and track resolution progress.
- Document ticket resolutions and contribute to knowledge base and process documentation.
Administrative Support (30%)
- Provide administrative support to the CIO, Deputy CIOs, and OTC leadership.
- Schedule meetings, manage calendars, and coordinate interviews and meetings.
- Create and manage job requisitions in coordination with Human Resources.
- Support onboarding and offboarding activities, including equipment, system access, and documentation.
- Submit and track employee system and ID requests.
- Coordinate travel arrangements, including lodging, transportation, and reimbursements.
- Assist with VPN access requests by preparing forms, routing approvals, and submitting requests.
- Provide general clerical and administrative support to managers and staff.
Procurement Support (10%)
- Assist with basic procurement activities, including:
- Initiating and tracking purchase orders.
- Coordinating renewals and terminations of purchase orders.
- Ordering office supplies and equipment for staff.
Organizational Maintenance
- Create and maintain organizational charts.
- Maintain an accurate master list of all OTC employees.
- Manage access to files and shared resources as appropriate to job responsibilities.
- Handle sensitive information with discretion and confidentiality.
Backup Account Management Support
- Serve as a backup for user account management tasks, including provisioning, access updates, and periodic access reviews.
Event Coordination
- Plan and coordinate division-wide meetings and all-staff events.
- Manage logistics such as catering, RSVPs, gift cards, and technical setup.
- Support special projects and other duties as assigned.
Required/Desired Skills
| Skill | Required /Desired | Amount | Actual years of Experience |
| Associate degree or higher in Information Technology, Business Administration, or a related field (will consider min. 5 yrs. exp. in lieu of degree). | Required | | |
| Experience in IT helpdesk or technical support roles, including experience in cross-functional coordination, ticket triage, and customer service. | Required | 5 | |
| Experience as executive-level administrative support, including HR coordination, travel logistics, and vendor collaboration. | Required | 5 | |
| Experience in procurement coordination or purchasing support. | Required | 3 | |
| Experience in account or identity management support. | Required | 3 | |
| Experience with event planning or coordination. | Required | 3 | |
| Prior experience handling sensitive information and maintaining confidentiality. | Required | | |
| Strong attention to detail & time management with ability to multi-task and prioritize effectively in a fast-paced environment. | Required | | |
| Strong written & verbal communication skills. | Required | | |
| Strong skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). | Required | | |
| Relevant industry certifications or similar credentials. | Highly desired | |
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