Overview
Skills
Job Details
We are looking for candidates for the following direct client position. If you are interested in below position, please forward your updated resume and rate requirement. If you are not interested but know someone who might be, please feel free to forward this email.
Job Title: Desktop Engineer
Location: NEWARK, NJ 07102
Duration: 6+ Months
Note:
100 Oniste position from day 1
Web Cam Interview Only
Requirements
- College degree and/or 4-6 years' experience providing end user support
- Ability to help employees solve hardware and software problems and fulfill requests.
- Experience with Windows Active Directory& Office 365.
- Experience troubleshooting network issues in large office /Enterprise setups.
- Experience supporting and troubleshooting printer systems.
- Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
- Strong customer service and communication skills.
- Experience taking user calls utilizing an IVR system, preferably Avaya.
- Must be able to cover one weekend shift and holidays that land on your coverage days.
- Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.
- MDM experience, specifically Airwatch, is a plus.
Thank
Gorak