Technical Business Analyst

We have an opening for a Business Analyst position in our Secaucus office. Below, please find the job description.

• We are looking for this to be a temporary to possibly permanent role
• Candidate should have strong communication skills
• Candidates should have 5+ years of experience
• Be able to work in the U.S. without sponsorship
• Able to work a hybrid remote schedule. We are currently in the office 1 day per week but this position could require other days in-office depending on customer need

Production Support

• Receiving service calls, analyze issues and requirements, confirm service classification, service type, urgency and business priority, and provide workaround if it is available.
• Participate in the bridge call for a major incident, and support to classify the impacted applications

businesses and confirm the proposed mitigation / recovery plan is acceptable from the business

perspectives.

• Create User Guides and FAQ and provide User Training (upon the request) to enlighten the business users how to use NYK business applications correctly.

Requirement Elicitation and Analysis

• Collect business requirements from business stakeholders using appropriate elicitation techniques.
• Analyze business requirements, confirm its completeness and consistence, and identify cross-functional, regional, and organizational impact and interdependencies.
• Liaise between technical teams and the business users

Requirement Specification, Documentation and Communication

• Identify requirement development processes, create and manage the plan (tasks, stakeholders,

schedule).

• Define and maintain business requirements (including use cases) and functional/non-functional

specifications.

• Document requirements and specifications in enough detail to deliver complete, consistent, easily

understandable information to both business and technical teams.

• Communicate requirements and specifications and ensure all (business & technical) stakeholders have a common understanding of requirements and how they will be implemented and obtain sign-off.

Quality Assurance Support

• Review and sign-off QA test plan and test cases, and ensure it provide sufficient test coverage.
• Answer questions from QA Lead and DEV Lead about requirements.

Major Deliverables

• Business Requirement Documents
• Functional Specification Documents
• User Guide, FAQ, Global rules for system workaround/constrains

Skills:

• Shipping domain business and applications knowledge a significant plus
• Problem-solving skills
• Business process analysis skills
• Business and technical writing skills
• Communication, presentation, business requirements facilitation skills
• Basic understanding of project planning, SDLC processes, Agile methodology