Desktop Support Technician

  • Pensacola, FL
  • Posted 7 hours ago | Updated 3 hours ago

Overview

On Site
Contract - W2

Skills

Desktop Support Technician

Job Details




Desktop Support Technician


A Fortune 50 financial services company is seeking a highly motivated Desktop Support Technician for our client in the Pensacola, FL area.


Overview:



  • We are seeking a detail-oriented and customer-focused Desktop Support Operator to provide high-quality technical support for end-users.

  • This role involves troubleshooting hardware, software, and basic networking issues related to desktop systems.

  • The ideal candidate will be capable of working both independently and collaboratively in a fast-paced environment, ensuring efficient resolution of technical issues to support organizational productivity.


Responsibilities:



  • Provide technical support for desktop systems, including hardware setup, software installation, and troubleshooting.

  • Respond to end-user inquiries in a professional and timely manner, ensuring high levels of customer satisfaction.

  • Support Windows 11 OS, including installation, updates, and issue resolution.

  • Assist with basic networking issues and escalate complex problems when necessary.

  • Configure and support peripheral equipment such as monitors, docking stations, and printers.

  • Maintain detailed documentation of issues and solutions using ticketing systems such as ServiceNow.

  • Collaborate with IT teams to implement support procedures and ensure smooth IT operations.

  • Qualifications:

  • Proven experience in desktop support, including hardware and equipment setup.

  • Proficiency in supporting Windows 11 operating systems.

  • Basic understanding of networking concepts and troubleshooting.

  • Strong customer service skills and ability to communicate technical information clearly to non-technical users.

  • Ability to work independently and within a team environment.

  • Excellent organizational and problem-solving abilities.


Desired:



  • CompTIA Security+ certification or a degree in an IT-related field (or equivalent experience).

  • Experience with printer server management.

  • Familiarity with ServiceNow or other IT service management tools.

  • Working knowledge of Office 365 applications and Microsoft Teams.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.