ServiceNow Engineer - CMDB / ISTM / Event Management

ServiceNow Engineer - CMDB, ITOM, Event Management - Technical

1. Experience as a platform owner in the ServiceNow ecosystem. We have found that many of them have System Administration experience but find that they are more functional when it comes to actual platform administration.
2. Proficiency in scripting Javascript, GlideScript etc. Many candidates understand scripting in the platform, but it seems like we are getting candidates that are crossing from the functional side of the platform over to the technical side.
3. Experience working with custom apps. Many junior developers do not have this experience even if they have worked in a consulting capacity.
4. Experience working in the ITSM space. Our team needs a resource who can partner with the stakeholders internally and externally. We will be relying on their senior level architecture experience in key strategic situations that affect the business roadmap.
5. A strong understanding of CMDB. We need someone who can come in and provide SME level guidance to the team from a best practice standpoint.

SALARY: $140k - $145k - $155K plus 15% bonus

Location: Chicago - 3 days on site

Summary

The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements.

Primary Duties and Responsibilities:

• Provide technical leadership for planning, designing, installing, testing and implementing solutions.
• Provide subject matter expertise on the ServiceNow Platform for CMDB, ITOM, Event Managemen.

Qualifications:

• 5+ years of working experience in IT
• 5+ years of experience in implementing ServiceNow or similar platforms for CMDB, ITOM, Event Management
• 3+ years of experience with Javascript or other scripting language
• Experience with RESTful APIs and JSON
• [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable
• Strong understanding of CMDB and aligning to CSDM 4.0
• Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies
• 5-7 years of experience of development and/or system administration.
• 3+ years of hands-on experience developing and maintaining cloud platform technologies.

Certificates or Licenses:

- ServiceNow or other low-code/COTS implementation certifications are desired.