Senior Systems Engineer (Observability)

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Systems Engineer (Observability)

About your role:

You will leverage Fiserv's approved standard set of monitoring tools, such as Splunk, Dynatrace, CA ASM, Sitescope, Extrahop, Spectrum, CA PM, Moogsoft, and more, to empower operations teams in proactively identifying and remediating issues. Your expertise will span a wide range of monitoring techniques, including dashboarding, alerting mechanisms, and the creation of custom solutions. By leveraging these techniques, you will ensure that operations teams can effectively monitor the health of applications throughout the organization.

What you'll do:

• Developing end-to-end monitoring dashboards, alerts, and reports using tools such as Splunk, Dynatrace, Extrahop, CA ASM, and Sitescope for both on-premise and cloud applications.
• Possessing expert-level knowledge and understanding of the SPL language in Splunk and building complex queries to extract insights.
• Applying expertise in implementing summary indexes, KV stores, lookups, and data model acceleration to optimize search performance and reporting within Splunk.
• Managing Splunk data, including onboarding data from various sources such as logs, DB connect, HTTP Event Collector (HEC), and utilizing Splunk REST APIs for querying and updating data, enabling seamless integration and automation.
• Creating and deploying Splunk configuration files (inputs.conf, props.conf, transforms.conf) to ensure proper data ingestion, parsing, and transformation according to specific requirements and Implement configurations for line breaking, timestamp extraction and time zone setting, data masking, and data filtering.
• Onboarding applications onto Dynatrace and creating visibility for processes and services utilizing advanced techniques in Dynatrace.
• Enabling monitoring for cloud container platforms such as Kubernetes, OpenShift, PCF, Azure Kubernetes Services, and Elastic Kubernetes Services.
• Creating advanced scripts (Selenium based) to emulate user behavior in monitoring tools such as CA ASM, Sitescope, and Dynatrace for synthetic monitoring efforts.

Experience you'll need to have:

• 7+ years of experience in implementing monitoring and performance engineering practices, showcasing your expertise in this domain.
• 7+ years of scripting or software development experience, highlighting your proficiency in developing scripts or software solutions.
• 7+ years of experience using monitoring tools such as Splunk, Dynatrace, CA ASM, Sitescope, NPM tools (e.g., Extrahop), or equivalent tools.
• 6+ years of experience working with large-scale financial systems architectures, demonstrating your understanding of complex system environments.
• Splunk 9.x Power User and Splunk 9.x Admin Certifications or willingness to obtain the training.
• Bachelor's degree in Computer Science, Information Technology, or a related field, and/or equivalent military experience.

Experience that would be great to have:

• Splunk Architect certification is optional.

How you'll work:

• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
• This role requires use of a computer and audio equipment.

Important information about this role:

• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

#L1CD
#SplunkArchitecture
#ExtraHop
#Dynatrace

Salary Range

$128,000.00 - $216,000.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.