Product Manager

we are looking for an experienced Product Owner who is vision focused and help transform our Customer's business to ServiceNow implementation. It will be ideal for candidate to have ServiceNow CSM, ITSM and or CRM modules. This is a convertible role; Local candidates only and convertible only. Once or twice a week - candidate needs to come to Reston office.

PURPOSE:
Drives value to the business by building, managing and maintaining Product Backlog(s) in collaboration with IT teams, based on magnitude, scope and complexity. Represents the business to the team, and defines business value for them. Defines the details of what is being done and the overall scope of the project that builds the product offering. Ensures that acceptance criteria is well-defined. Plays a key role in shaping the direction of the product.in feature creation, user story writing and collaboratively innovating through Joint Application Development (JAD) and other brainstorming sessions.

ESSENTIAL FUNCTIONS:
80% Lead the efforts of defining the Product Backlogs by working closely with the team of Business Analysts, Architects, Technologists, SMEs, and business owners. Defines the Product Roadmap and uses it along with the Product Vision to develop epics and features, and works with Business Analysts to create user stories that accurately reflect the desired product capabilities. Builds a Product Backlog and reviews it with business owners to determine business value and to assign priority. Determines the acceptance criteria and has the authority to accept or reject development team deliverables. Is accountable for the success of the product or component under their purview.

10% Guides Business Analysts on how to break down the Minimal Viable Product (MVP) into the user stories and shares expertise in writing effective user stories. Provides inputs to the Scrum Master on improvement opportunities with grooming sessions. Engages with clients, internal and external business partners and key stakeholders, and/or customers on as-needed basis to educate, and provide relevant information about the product.

10% Support culture change to improve delivery agility. Provide coaching to team members who are new to Scrum and Agile practices. Supports team building and team development by utilizing the abilities and skills of individuals, and fostering a feedback culture. Mentors Product Owners to ensure their success.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree
Education Details: Product Management, Engineering, Information Technology or related field
Experience: 6 years IT and business analysis, business development, solutions development, systems analysis, technical design/development, implementation OR
4 years product owner experience

In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications
Previous healthcare experience
Advanced degree

Knowledge, Skills and Abilities (KSAs)
Knowledge of business and management principles., Advanced
Strong Microsoft Office Suite ability., Advanced
Knowledge of project planning and life cycle development., Advanced
Excellent communication skills both written and verbal., Advanced
Ability to recognize, analyze and solve a variety of problems., Advanced

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.