Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Skills
Cisco
Job Details
JD:
- Bachelor s degree in computer science, Information Technology, or equivalent.
- Proven experience in solution designing of Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, IVR and 3rd party applications.
- Strong understanding of contact center technologies, telephony, and 3rd-party application integrations.
- Project management skills with the ability to manage multiple tasks and deadlines.
- Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams.
- Self-motivated and capable of working independently with minimal supervision.
- Flexibility with work timings to align with customer s working hours and project delivery timelines.
- Certifications in Cisco Contact Center, CUCM, UCCE, UCCX or related technologies are an added advantage.
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