Overview
On Site
Full Time
Skills
Application Support
Collaboration
Technical Support
Leadership
Information Systems
Computer Science
API Management
Middleware
Problem Solving
Conflict Resolution
Communication
Management
Higher Education
Oracle
Cloud Computing
Salesforce.com
Integration Architecture
Workflow
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Application Support Engineer to join our clients team in North Florida. In this role, you will be responsible for maintaining and optimizing system integrations between administrative platforms and third-party tools, ensuring seamless data exchanges and functionality. This is a Contract to permanent position, offering an exciting opportunity to collaborate with technical teams and stakeholders to enhance system performance.
Responsibilities:
Diagnose and resolve integration issues across administrative systems, including student and departmental platforms.
Provide advanced technical support for integrations involving both cloud-based and on-premise systems, such as Salesforce and Oracle Integration Cloud.
Monitor and optimize data exchanges and system interoperability, escalating complex challenges when necessary.
Configure and document middleware, APIs, and data connectors to ensure secure and reliable integrations.
Plan and oversee upgrades and enhancements to integrated platforms, addressing dependencies and downstream effects.
Develop and troubleshoot automation workflows to meet evolving business and academic requirements.
Coordinate and support Salesforce platform updates, ensuring compatibility with customizations and integrations.
Create and maintain workflows within Salesforce to enhance institutional processes and resolve issues.
Communicate the status of system enhancements, upgrades, and open issues to campus stakeholders.
Perform additional duties as assigned by leadership, contributing to the overall success of the technology team.
Requirements
Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent experience.
Proven experience configuring and troubleshooting integrations within platforms such as Salesforce or Oracle.
Familiarity with API management, development, and middleware solutions.
Strong problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
At least three years of direct experience supporting Salesforce environments, preferably Education Cloud.
Experience working in a Higher Education IT setting is highly preferred.
Knowledge of Oracle Integration Cloud and Salesforce certifications (Admin, Platform App Builder, or Integration Architecture) are a plus.
Expertise in automation and data workflows to streamline processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Application Support Engineer to join our clients team in North Florida. In this role, you will be responsible for maintaining and optimizing system integrations between administrative platforms and third-party tools, ensuring seamless data exchanges and functionality. This is a Contract to permanent position, offering an exciting opportunity to collaborate with technical teams and stakeholders to enhance system performance.
Responsibilities:
Diagnose and resolve integration issues across administrative systems, including student and departmental platforms.
Provide advanced technical support for integrations involving both cloud-based and on-premise systems, such as Salesforce and Oracle Integration Cloud.
Monitor and optimize data exchanges and system interoperability, escalating complex challenges when necessary.
Configure and document middleware, APIs, and data connectors to ensure secure and reliable integrations.
Plan and oversee upgrades and enhancements to integrated platforms, addressing dependencies and downstream effects.
Develop and troubleshoot automation workflows to meet evolving business and academic requirements.
Coordinate and support Salesforce platform updates, ensuring compatibility with customizations and integrations.
Create and maintain workflows within Salesforce to enhance institutional processes and resolve issues.
Communicate the status of system enhancements, upgrades, and open issues to campus stakeholders.
Perform additional duties as assigned by leadership, contributing to the overall success of the technology team.
Requirements
Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent experience.
Proven experience configuring and troubleshooting integrations within platforms such as Salesforce or Oracle.
Familiarity with API management, development, and middleware solutions.
Strong problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
At least three years of direct experience supporting Salesforce environments, preferably Education Cloud.
Experience working in a Higher Education IT setting is highly preferred.
Knowledge of Oracle Integration Cloud and Salesforce certifications (Admin, Platform App Builder, or Integration Architecture) are a plus.
Expertise in automation and data workflows to streamline processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.