In this role, you will have a close partnership with our operators (end-users) and a cross- functional agile team to help influence the roadmap, product strategy, and the User Experience. You will collaborate and work closely with the Service Design Manager and development team to solve problems and work on scaling the product together.

What you'll be doing

• Empathize - Willingness to immerse into the user's context, learning their internal processes, such as how they conduct financial reporting, procurement, invoicing and others, to gain deep empathy for their challenges and opportunities.
• Simplify - Translate opportunities and needs into simplified ways to get the jobs done on SAP S4/Hana while taking into account their offline workflows and activities.

Communicate - Mock-up Lo-Fi "To-Be " user interfaces (UIs) using SAP Fiori, assembling components as necessary to communicate design intent.

• Flexible - Customize and finalize UIs using existing components out of the box or create new ones if necessary, including minor modifications when required.
• Test - Perform UI testing with actual users using tools like SAP's Build Me and/or Figma.
  • Collaborate - Iterate on UI designs based on feedback from multiple stakeholders and user studies, ensuring continuous improvement and alignment with user needs.

• Advocate - Be the key person to foster consistent user experience in the organization, across our entire product suite, paving the way for elevated interactions that will redefine user engagement with our software.
• Relationships - Build relationships with the cross-functional partners such as Design, Product Management, Engineering

What you'll bring

• SAP and/or ERP Experience
  • Experienced in SAP/Fiori or other ERP/SaaS products (e.g. Salesforce etc)
  • Experience in designing out-of-the-box Enterprise Level ERP Systems for large- scale implementation

Product Design

• Designer with a Product-thinking mindset who thinks through downstream operational implications when designing products and features.
• Thinks about scalability of solutions.
• Able to identify dependencies across suite of products and across features

User Experience Research Skills

• Understands the desires and needs of users/stakeholders and able to keep an open mind about what they want
• Advanced knowledge of UXR and User-testing methodologies
• Analyze user needs and gather requirements across multiple product experiences to understand the dependencies for a common experience solution

Expectations and tasks

• 7+ years of experience in UX and product design
• Experience working with cross-functional teams partnering with product and development to oversee the user experience from conception to launch to learn
• Education in Interaction Design, Computer Science or similar

• Embraces ambiguity
  • A self-starter
  • Proactively seeks enough information, and have conviction to start designing / solutioning

Scrappy when needed

• Keen to use lo-fi scrappy mock-ups as an effective and efficient way to quickly gain alignment with others
• Adaptable in the use of different design techniques, without the need to always default on using a design tool like Figma or BuildMe to communicate design intent and gain alignment
• Visualize experience concepts through the creation of wireframes, mockups, user & process flows, and prototypes

About You

• Design Thinking
  • Expert in basic design research methods to gain deep user-empathy
  • Able to differentiate between what user wants to what user really needs
  • Knows how to synthesize and extract essence of meanings out of research
  • Knows how to visualize experience concepts through the creation of wireframes, mockups, user & process flows, and prototypes
• Keen ability to grasp complexity quickly and to focus on key issues
  • Clear communication skills and ability to present your work to internal stakeholders at different design stages and support your decisions
• Experience with prototyping to explore and convey design solutions
• Proficiency in industry-standard design software (e.g., Figma, Miro, etc...)
• Self-guided and motivated to learn new tools and techniques